About this role
Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.
For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.
With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.
As a Credit Processing Analyst, you will play a vital role in our organization's back-office operations. Your primary responsibility will be to ensure smooth and efficient credit processing, maintaining accurate records, and providing exceptional customer service. You will be a key contributor to our team's success, working closely with various departments to resolve customer inquiries and maintain positive relationships.
• Process and analyze credit applications, ensuring compliance with policies and regulations. • Review and verify customer information, documents, and financial data for accuracy and completeness. • Conduct credit risk assessments and make informed decisions on credit approvals or rejections. • Maintain accurate and up-to-date credit records, ensuring data integrity and confidentiality. • Collaborate with the customer care team to address customer inquiries and concerns related to credit processing. • Provide timely and accurate responses to internal and external stakeholders regarding credit-related matters. • Identify and escalate potential credit risks or fraud indicators, working closely with the risk management team. • Stay updated with industry trends, regulations, and best practices in credit processing and customer care. • Assist in developing and implementing process improvements to enhance efficiency and customer satisfaction. • Foster a positive and supportive work environment, promoting collaboration and knowledge sharing.
• Bachelor's degree in Finance, Business, or a related field, or equivalent work experience. • Minimum 2 years of experience in credit processing, customer care, or a related role. • Strong analytical and problem-solving skills, with attention to detail. • Excellent communication and interpersonal skills, with a customer-centric approach. • Proficiency in MS Office suite, especially Excel, and experience with credit processing software. • Ability to work independently, manage multiple tasks, and meet deadlines. • Knowledge of banking regulations and compliance standards related to credit processing. • Strong organizational skills and a systematic approach to work. • Willingness to learn and adapt to new technologies and processes. • A positive attitude and a passion for delivering exceptional customer service.