About this role
Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.
For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.
With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.
As a Customer Relationship Executive, you will be the face of our company, representing Digitide Solutions Limited and its brand. Your primary focus will be on delivering exceptional customer service and building long-lasting relationships. You will be the first point of contact for customers, handling their inquiries, concerns, and providing them with the necessary information and support. Your role is crucial in maintaining customer satisfaction and loyalty, as well as driving business growth.
• Handle customer inquiries and provide timely responses via various channels (phone, email, chat). • Resolve customer issues and complaints, ensuring a positive and satisfactory resolution. • Maintain accurate records of customer interactions and feedback for future reference. • Build and maintain strong relationships with customers, fostering a positive and friendly environment. • Stay updated with product knowledge and company policies to provide accurate information to customers. • Collaborate with other teams (sales, marketing, operations) to ensure a seamless customer experience. • Identify customer needs and suggest appropriate products or services to meet their requirements. • Conduct regular customer satisfaction surveys and analyze feedback for continuous improvement. • Assist in developing and implementing customer engagement strategies to enhance loyalty. • Ensure compliance with company policies and procedures, maintaining a professional and ethical approach.
• A minimum of 2 years of experience in a customer-facing role, preferably in a BFSI environment. • Excellent communication skills, both verbal and written, with the ability to adapt to different customer needs. • Strong problem-solving and conflict resolution skills, with a customer-centric approach. • Proficiency in using CRM systems and other customer service tools. • Ability to work independently and manage multiple tasks effectively. • A positive and friendly attitude, with a passion for delivering exceptional customer service. • Strong organizational skills and attention to detail. • Basic knowledge of BFSI products and services is preferred. • Willingness to learn and stay updated with industry trends and best practices. • A flexible and adaptable approach to handle changing customer needs and business requirements.