About this role
Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.
For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.
With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.
As a Coll - EXE, you will be the front-line representative for our company, responsible for delivering exceptional customer service. Your role is crucial in maintaining positive customer relationships and driving business growth. You will be a key part of our Collections team, working closely with the FOS department to ensure a seamless customer experience.
• Handle customer inquiries and complaints via phone, email, and chat, ensuring timely and accurate responses. • Provide information and guidance to customers, addressing their queries and concerns effectively. • Maintain a high level of customer satisfaction by resolving issues and ensuring a positive interaction. • Collaborate with the FOS department to escalate complex cases and ensure efficient resolution. • Document and track customer interactions, maintaining accurate records for future reference. • Identify and report any potential customer service issues or trends to the relevant teams. • Up-sell and cross-sell company products and services, maximizing customer value. • Ensure compliance with company policies and procedures, maintaining a professional image. • Stay updated with product knowledge and industry trends to provide accurate information to customers.
• Minimum of 2 years' experience in a customer care or collections role. • Excellent communication skills, both verbal and written, with the ability to adapt to different customer needs. • Strong problem-solving and conflict resolution skills, with a customer-centric approach. • Proficiency in using customer relationship management (CRM) systems and tools. • Ability to work independently and manage a high volume of customer interactions. • A proactive and positive attitude, with a focus on delivering exceptional service. • Familiarity with collections processes and best practices is an asset. • Strong organizational skills and attention to detail. • A customer-oriented mindset, with a passion for delivering an exceptional experience. • Willingness to learn and adapt to new technologies and processes.