About this role
Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.
For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.
With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.
As a Credit Operation Executive, you will play a vital role in our company's back-office operations. Your primary responsibility will be to handle customer inquiries and provide excellent customer support, ensuring a smooth and efficient credit operation process. You will be the first point of contact for customers, resolving their issues and providing accurate information about our products and services.
• Handle customer inquiries and provide timely responses, ensuring a high level of customer satisfaction. • Process credit applications, perform credit checks, and assess customer eligibility. • Maintain accurate records and documentation for all credit-related activities. • Collaborate with the credit team to ensure smooth credit operations and meet business objectives. • Monitor and analyze credit trends, identifying areas for improvement and implementing strategies. • Stay updated with industry regulations and ensure compliance in all credit-related processes. • Build and maintain strong relationships with customers, fostering a positive brand image. • Provide training and support to junior team members, promoting a culture of excellence. • Assist in developing and implementing credit policies and procedures to enhance efficiency. • Perform any other tasks as assigned by the management, contributing to the overall success of the team.
• A minimum of 2 years of experience in a customer care or credit operations role. • Strong knowledge of credit processes and regulations, with an understanding of the BFSI industry. • Excellent communication and interpersonal skills, with a customer-centric approach. • Ability to work independently and manage multiple tasks simultaneously. • Proficiency in using MS Office and credit management software. • Analytical skills to interpret data and make informed decisions. • A proactive and solution-oriented mindset, with a focus on continuous improvement. • Strong organizational skills and attention to detail. • A positive attitude and a passion for delivering exceptional customer service. • Willingness to learn and adapt to new technologies and industry trends.