About this role
Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.
For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.
With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.
As a Customer Relationship Executive, you will be the face of our company, representing Digitide Solutions Limited and its values. Your primary role is to establish and maintain strong relationships with our customers, ensuring their needs are met and their satisfaction is guaranteed. You will be the first point of contact, handling inquiries, providing product/service information, and resolving any issues that may arise. Your impact will be felt across the organization, as you contribute to our overall customer satisfaction and retention goals.
• Handle customer inquiries and provide timely, accurate responses. • Build and maintain positive relationships with customers, ensuring their loyalty and satisfaction. • Resolve customer issues and complaints in a friendly and efficient manner. • Provide product/service information and educate customers on our offerings. • Collaborate with internal teams to ensure a seamless customer experience. • Stay updated on company policies, procedures, and product/service changes. • Maintain accurate records of customer interactions and feedback. • Identify and escalate potential customer risks or concerns to the relevant teams. • Conduct regular customer satisfaction surveys and analyze feedback. • Participate in team meetings and contribute to continuous improvement initiatives.
• A high school diploma or equivalent is required, with a preference for a bachelor's degree in a relevant field. • 1-2 years of experience in a customer-facing role, preferably in a BFSI environment. • Excellent communication skills, both verbal and written, with the ability to adapt to different customer needs. • Strong problem-solving and critical thinking abilities. • Proficiency in using customer relationship management (CRM) systems and MS Office suite. • Ability to work independently and manage a high volume of customer interactions. • Customer-centric mindset, with a focus on delivering exceptional service. • Strong organizational skills and attention to detail. • Willingness to learn and stay updated on industry trends and best practices. • A positive and professional attitude, with the ability to work collaboratively.