About this role
Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.
For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.
With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.
A1 to A2 • Average PMI (last 6 months)/PMS rating 3 and above • Min 1 year in current role • No Warning Letter issued in the past 3 months • E-learning mandatory courses certified wherever applicable
1) To train the new recruits on product and process/soft skill/voice and accent and bring them ut to the expected benchmark, before they hit the floor. 2) Ensuring improvement of quality score of employee 3) Responsible for fconducting refresher training program based on the training need analysis shared by the transactional quality team 4) Responsible for the certification of the new hire training at the respective center. 5) Responsible to increase training throughput for the respective batch 6) any additional project that the function would carry out which would facilitate training and re skilling . this could from quarter like development of e learning modules SAP initiative etc . Key Deliverables - attrition training throughput, cost reduction of training improve quality score f employee
Graduation