About this role
Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.
For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.
With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.
As a Customer Relationship Executive, you will be the face of our company, representing Digitide Solutions Limited and its values. Your primary role is to establish and maintain strong relationships with our customers, ensuring their needs are met and their satisfaction is guaranteed. You will be the first point of contact, handling inquiries, providing product/service information, and resolving any issues that may arise. Your excellent communication and interpersonal skills will be key in delivering exceptional customer service and building a positive brand image.
• Handle customer inquiries and provide timely responses. • Resolve customer issues and complaints in a friendly and efficient manner. • Maintain a thorough understanding of our products and services to offer accurate information. • Build and nurture long-term customer relationships, ensuring their loyalty and satisfaction. • Collaborate with other teams to ensure a seamless customer experience across all touchpoints. • Stay updated with industry trends and competitor activities to offer relevant insights to customers. • Conduct regular customer feedback sessions and analyze data to improve our services. • Ensure compliance with company policies and procedures, especially regarding data privacy. • Maintain accurate records of customer interactions and provide regular reports to the management.
• A minimum of 2 years of experience in a customer-facing role, preferably in the BFSI industry. • Excellent communication skills, both verbal and written, with the ability to adapt to different customer needs. • Strong interpersonal skills and a customer-centric approach. • Ability to work independently and manage multiple tasks simultaneously. • Proficiency in using CRM systems and other customer relationship management tools. • Analytical skills to interpret customer data and provide actionable insights. • A positive and friendly attitude, with a focus on delivering exceptional customer service. • Basic knowledge of BFSI products and services is preferred. • Willingness to continuously learn and stay updated with industry developments. • A degree in Business, Marketing, or a related field is advantageous.