About this role
Job summary
We are looking for a friendly, organised, and proactive Administrator to join our busy GP surgery team. This is a role where you will help ensure patients receive excellent service and support while assisting the smooth day-to-day running of the practice.
Main duties of the job
To provide efficient and professional administrative support within the GP surgery, ensuring patients receive a high standard of customer service and the practice operates effectively and smoothly. The postholder will undertake a range of clerical, and administrative duties while maintaining patient confidentiality at all times.
About us
Sutton Manor Surgery has been caring for the local community for over 50 years. We pride ourselves with the number of long standing serving employees with a family feel.
Job description Job responsibilities
Handle patient queries, concerns, and requests sensitively and efficiently. Liaise with patients and visitors in a courteous and professional manner. Maintain accurate patient records and update information on the clinical system. Scan, file, and process clinical correspondence and documents. Manage incoming and outgoing post. Prepare letters, reports, and other documentation as required. Support clinicians and the wider practice team with administrative tasks. Patient Services
Register new patients in line with NHS guidelines. Assist patients with online services and registration systems. Promote confidentiality and data protection in all aspects of the role. Operational Support
Support practice targets and quality improvement initiatives. Participate in team meetings and training sessions. General Responsibilities
Adhere to all practice policies and procedures. Comply with GDPR, confidentiality, safeguarding, and health and safety requirements. Maintain professional conduct and appearance at all times. Work flexibly to support the needs of the practice. Undertake any other reasonable duties requested by the Practice Manager.
Person Specification
Experience Essential
GCSE A-C in English and Maths
Desirable
Experience of working within a GP Practice preferred but not essential as training will be given.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Sutton Manor Surgery
Address St Ives Close
Bransholme
Hull
HU7 4PT
United Kingdom
Employer's website https://www.suttonmanorsurgery.nhs.uk/ (Opens in a new tab)