About this role
Job summary
We have an exciting opportunity to join our Gynaecology Department in a varied and rewarding administrative role, supporting both patients and clinical teams.
This is a busy, people-focused position where no two days are the same. You will play a key role in coordinating patient appointments, responding to telephone and email enquiries, preparing clinic notes and resolving a wide range of administrative queries. At times, you will also cover the department reception desk, acting as the first point of contact for patients and welcoming them when they arrive for their appointments. There may also be opportunities to support the secretarial team, including typing clinical correspondence.
At the heart of this role is delivering a professional, friendly and empathetic service to patients, many of whom may feel anxious or vulnerable. You will work in a fast-paced environment, providing effective administrative and reception support that helps ensure clinics run smoothly and clinical staff are fully supported in delivering high-quality patient care.
Main duties of the job
o To receive patients/visitors to the Department in a friendly and courteous manner, ensuring they are appropriately informed.
o To carry out a range of office duties on a daily basis. This will include the sending and receipt of e-mails, answering patient queries over the telephone, booking appointments from referral letters, filing and other regular tasks.
o Respond to telephone enquiries, e-mails and answerphone messages from GPs, patients and their families and trust staff, acting as appropriate in a timely, polite and helpful manner.
o To ensure case notes are available and prepared in accordance with laid down procedures for designated outpatient clinics.
o Scanning at attaching e-referrals into patients' individual electronic records.
o To communicate professionally with GPs/Practice Managers/Practice staff and all hospital staff with regards to the service, referrals and appointments systems.
o To undertake audio transcription and typing of clinic and miscellaneous digital dictation as directed by the Department.
About us
At the RUH we put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone's contribution in supporting the exceptional, person-centred care we pride ourselves on.
We are proud to be in the top 20 best hospitals to work for in the country.
We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks - celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.
A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.
We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We've even got a pool!
We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we're providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research.
Job description Job responsibilities
Please find attached to the vacancy a detailed person specification and job description for further information about this role.
Person Specification
Qualifications & Training Essential
GCSE Grade C or above in English and Maths (or equivalent).
Desirable
Educated to A-Level (or equivalent) or equivalent experience. IT skills qualification. Secretarial or typing qualification.
Knowledge & Experience Essential
Previous experience of working in a customer or patient focused environment. Experience working in an administrative or reception setting.
Desirable
Experience working within the NHS of similar healthcare settings. Experience of electronic patient administration systems. Knowledge of medical terminology.
Specific Skills Essential
Computer literate - able to use Microsoft Office packages effectively. Able to prioritise own workload to achieve deadlines. Able to handle conflict effectively and differences of opinions maturely.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Royal United Hospitals Bath NHS Foundation Trust
Address Royal United Hospitals Bath NHS Foundation Trust
Combe Park
Bath
BA1 3NG
United Kingdom
Employer's website https://www.ruh.nhs.uk/ (Opens in a new tab)