About this role
With 2,500 beautifully designed guest rooms and suites showcasing some of the best views in town, Planet Hollywood encompasses more than 100,000 square-feet of gaming, several lounges, various restaurants including Gordon Ramsay BurGR.
As a Guest Service Agent, you will be responsible for completing arrival and departure transactions for guests checking in/out of the hotel
• Process check-in and check-out transactions for guests • Assist guests with questions about the city and property • Offer assistance with reservations for meals, shows, and other activities when appropriate. • Assists with guest service recovery when possible • Always Maintains an Upbeat and Positive attitude • Responsible for being appraised for current events in hotel assisting guests • Acts a liaison on behalf of the guest to expedite guest requests • Maintains a professional and courteous attitude towards all guests (internal and external) • Anticipating guests' needs and guest expectations • Greets all guests with the proper introduction, and make them feel welcome; answer telephones promptly, with a pleasant voice; attends to all guest inquiries; maintains accuracy in cashiering; assists guests with problems, complaints or special needs; effectively generates reports according to shift; provides rate information for future or current dates; processes casino status changes on guest folios; attaches needed paperwork to all checked out folios; keeps stations neat and well stocked with supplies.
• Must be 18 years of age or older • Strong Interpersonal and communication skills. • Proficiency in a second language would be beneficial. • Self-starter with strong problem-solving ability • One year experience in front desk or guest service field • 6 months experience in basic computer knowledge • Team Player • Excellent oral and written communication in English • Heavy telephone volume; must be able to tolerate secondary smoke; close knit environment, with constant co-worker involvement • Must be able to complete several tasks at once with accuracy; • Must be able to stand for entire shift (an average 8 hour shift). • Ability to follow directions.
ADDITIONAL REQUIREMENTS
• Ability to perform reaching, stooping and/or crouching motions repeatedly • Must be able to communicate verbally • Must be able to stand for extended periods of time • Must be able to lift 25lbs.