About this role
As a Tele Caller, you will play a crucial role in our Collections team, utilizing your communication skills and industry knowledge to effectively manage customer interactions. Your primary goal will be to ensure timely and accurate collection of payments, while providing excellent customer service and maintaining a positive brand image.
• Handle outbound calls to customers for collections purposes. • Maintain a professional and courteous demeanor at all times. • Utilize banking software and CRM systems to manage customer data and interactions. • Ensure accurate and timely updates of customer payment information. • Resolve customer queries and provide necessary information related to payments. • Collaborate with the team to achieve daily, weekly, and monthly collection targets. • Identify and escalate potential payment issues or disputes to the relevant teams. • Maintain a high level of data privacy and security, adhering to company policies. • Stay updated with industry trends and best practices in collections and customer service.
• Minimum 6–12 months of Outbound Collection customer service experience in the Banking or BFSI industry. • Strong ability to handle difficult situations with professionalism. • Familiarity with banking software, CRM systems, and online banking platforms is essential. • Excellent communication skills, both verbal and written, with the ability to adapt to different customer needs. • A proactive and solution-oriented approach to problem-solving. • Ability to work independently and manage a high volume of calls efficiently. • Basic knowledge of collections processes and payment methods. • Proficiency in Microsoft Office or similar productivity tools. • Willingness to undergo training and stay updated with company policies and procedures.