About this role
monitors, maintains, and controls mainframe and networked computer systems. They are responsible for keeping daily hardware operations running smoothly, executing production schedules, processing batch jobs, and troubleshooting software or equipment issues to ensure minimal downtime
I. Change the incident state. II. Forward the incident. III. Transfer the incident. IV. Edit the incident. V. Change the description VI. Change the priority level VII. Release the ownership VIII. Attach additional entities to the incident. IX. Link related incidents. X. Attach a document as a URL link to the incident. XI. Link the flagged incident data. XII. The operator shall be responsible to create standalone incident reports or incident reports tied to alarms. XIII. The operator shall be responsible to link multiple video sequences to an incident, access them in an incident report. XIV. It should be responsibility of the operator to define the number of persons including gender identification within the crowd scenario with crowd detection and headcount analytics. XV. Dashboard: The operator (Operator 1) shall be responsible to present the Alert on the geospatially enabled maps in the form of visual & audio. Auto pop-up of alert manager window shall be demonstrated. XVI. Acknowledge the alert in alert manager. XVII. Demonstration of predefined and relevant SOP in the SOP section. XVIII. Demonstration of specifying the custom comments in the appropriate field. XIX. Demonstration of performing all the tasks specified in the SOP. XX. Demonstration of generation and receipt of analysed reports from the ICCC of the system. XXI. Demonstration of ICCC Mobile Application. Post training from NEC/OEM XXII. Demonstration of PIU/P-IRIS software features. Post training from NEC/ OEM XXIII. MIS Reports and Incident Reporting XXIV. Assistance in Integration with other integrations as and when required by adding more use-cases. SLA reporting XXV. Ensure to follow different kind of reports/documents required during O&M such as SOPs etc. for effective maintenance of hardware, field devices and related eco-system etc.
Graduate