About this role
Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.
For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.
With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.
As a Customer Relationship Executive, you will be the face of our company, representing Digitide Solutions Limited and its values. Your primary role is to establish and maintain strong relationships with our customers, ensuring their needs are met and their satisfaction is guaranteed. You will be the first point of contact, handling inquiries, providing product and service information, and offering excellent customer support.
• Greet and assist customers with inquiries and concerns. • Provide accurate and timely information about our products and services. • Resolve customer issues and complaints in a friendly and efficient manner. • Build and maintain a positive brand image through excellent customer service. • Collaborate with the sales team to understand customer needs and preferences. • Ensure customer data is accurately recorded and updated in our systems. • Follow up with customers to ensure their satisfaction and address any post-sales queries. • Stay updated with the latest company policies and product offerings. • Maintain a professional and courteous attitude at all times. • Work closely with the management to identify areas of improvement and implement strategies.
• A high school diploma or equivalent qualification is required. • Previous experience in a customer-facing role, preferably in the BFSI industry. • Excellent communication skills, both verbal and written. • Strong interpersonal skills and the ability to build rapport with customers. • Active listening skills to understand customer needs and provide appropriate solutions. • Basic computer literacy and proficiency in using customer relationship management (CRM) software. • Ability to work independently and manage time effectively. • A positive and enthusiastic attitude towards customer service. • Willingness to learn and adapt to new processes and technologies. • Fluency in English is mandatory; proficiency in additional languages is an asset.