About this role
Criteria for I-Grow . Last two PMS rating 3 and above • Overall 10 years’ experience • No Warning Letter issued in the past 6 months • E-learning mandatory courses certified wherever applicable
Responsibilities Job Title: Project Manager – Digital Solutions & Delivery Department: Business Transformation Services (BTS) Locations: Mumbai / Noida / Chennai / Hyderabad / Bengaluru / Pune Experience: 4–6 years About the role We’re hiring a hands-on Project Manager to lead end-to-end delivery of high-impact digital projects across Conversational AI (chatbots & voicebots), CRM platforms, and Inventory/Ticketing solutions. You will be the key client-facing leader, partnering with sales and engineering to deliver reliable, compliant solutions—especially for PSU banking clients. This role is ideal for experienced digital PMs or BPO Operations Managers who want to move into product-led digital transformation and own delivery outcomes. Why join us • Work on strategic digital initiatives for large enterprise and PSU banking clients. • Lead cross-functional delivery teams and influence product direction. • Fast learning gains: Work on Ai enabled solutions, exposure to presales, solutioning, and P&L responsibilities. • Supportive culture that values mentorship, continuous improvement, and measurable impact. What you’ll do • Lead delivery of multiple digital projects (chatbots, voicebots, CRM, inventory/ticketing) from scoping through deployment and support. • Define and own project plans, timelines, budgets, risks, and quality gates. • Act as primary liaison between clients, sales, product, and engineering to translate business goals into technical solutions. • Drive Agile practices, sprint planning, and continuous improvement across teams. • Ensure SLA compliance, milestone tracking, and robust KPI/reporting for stakeholders. • Manage project financials—effort planning, resource optimization, and basic P&L accountability. • Support presales with solutioning, effort estimates, and case studies; participate in RFP responses as needed. Presales is with Tanmay • Mentor and coach junior team members to build a high-performance delivery culture. Who we’re looking for • 4–6 years’ experience in Operations / Service Delivery / Digital Transformation or project/program management. PMP, Scrum Master, or other Agile certifications will be added advantage. • Strong stakeholder management skills; comfortable working with senior client sponsors and cross-functional teams. • Proven track record of meeting SLAs, managing budgets, and driving delivery in complex environments. • Excellent communication, problem-solving, and organizational skills. • Large-scale process ownership and SLA-driven delivery experience. • Experience with workforce planning, performance metrics, and continuous improvement practices. • A willingness to learn product delivery practices, agile ceremonies, and technical solutioning—training and mentoring will be provided. • Prior delivery for PSU banks or government entities, with familiarity of compliance, audit, and governance requirements will be an added advantage. • Exposure to RPA, IVR, or contact center technologies integrated with chatbots/voicebots. • Exposure to presales or solutioning for enterprise digital projects. What success looks like • Smooth delivery of first projects on-time and within budget. • Strong client relationships established; positive stakeholder feedback. • Clear, repeatable delivery processes documented and followed. • Junior team members showing measurable improvement under your mentorship.
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