About this role
As a Field Executive, you will be the face of Digitide Solutions, representing the company to our valued customers. Your primary responsibility is to visit customer locations, providing on-site support and resolving any issues or queries they may have. This role is crucial in maintaining strong customer relationships and ensuring timely and accurate feedback.
• Visit customer addresses as assigned, providing on-site support and feedback. • Update customer feedback in the company portal during site visits. • Collect payments from Pre-Termination Process (PTP) customers and accurately record them in the portal. • Ensure timely closure of depositions within the defined Turn-Around-Time (TAT). • Maintain excellent customer relationships and provide exceptional service. • Communicate effectively with internal teams to ensure smooth operations. • Adhere to company policies and procedures, maintaining a professional image. • Stay updated with industry trends and customer needs to offer tailored solutions. • Collaborate with the Collections team to optimize the collections process. • Ensure data accuracy and confidentiality at all times.
• High school diploma or equivalent; relevant certifications are a plus. • 1-2 years of experience in a customer-facing role, preferably in collections or field operations. • Excellent communication and interpersonal skills, with a customer-centric approach. • Ability to work independently and manage time effectively. • Proficiency in using Microsoft Office and basic computer skills. • Strong problem-solving and critical thinking abilities. • Flexibility to travel and work in different customer locations. • Attention to detail and a commitment to accuracy in data entry. • Ability to work in a fast-paced environment and manage multiple tasks. • A positive attitude and a passion for delivering exceptional customer experiences.