About this role
Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.
For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.
With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.
As an Executive in the CLM Domestic BFSI department, you will play a vital role in our company's customer care operations. Your primary responsibility will be to provide exceptional support and assistance to our valued customers, ensuring their inquiries are addressed promptly and effectively. You will be the first point of contact for customers, building and maintaining positive relationships, and representing the company's brand and values.
• Handle customer inquiries and provide accurate, timely responses. • Resolve customer issues and complaints, ensuring a positive resolution. • Provide information about products, services, and company policies. • Maintain a high level of customer satisfaction and build long-term relationships. • Collaborate with internal teams to ensure a seamless customer experience. • Stay updated with product knowledge and industry trends. • Document and track customer interactions and feedback. • Identify and escalate complex or sensitive customer issues. • Ensure data privacy and security during customer interactions. • Contribute to team goals and maintain a positive work environment.
• Excellent communication and interpersonal skills. • Strong customer service orientation and empathy. • Ability to work independently and manage multiple tasks. • Proficiency in MS Office and customer relationship management tools. • Prior experience in a customer-facing role is preferred. • Knowledge of BFSI industry practices is an asset. • Ability to work in a fast-paced, dynamic environment. • Excellent problem-solving and conflict resolution skills. • Attention to detail and a proactive approach to work. • A positive attitude and a passion for delivering exceptional customer experiences.