About this role
As the Field Services Regional Director, you’ll oversee Best Buy’s strategy for delivery, installation, custom services and repair in your region. This includes warehouse strategy and delivery pad operations. You’ll manage all fulfillment from distribution centers, delivery pads, and retail stores by leading a team of direct reports and ensuring they deliver best-in-class customer experiences. This role is remote eligible, which means you would work virtually from home or another non-Best Buy location The specific work arrangements vary by role and team. The recruiter or hiring manager will provide more details during the hiring process. What you’ll do Work with the Divisional Field Services Senior Director and other regional directors to translate enterprise priorities into local strategies Manage all in-home service partner relationships in your region to achieve operating results and customer service standards Coach the leadership teams across your region to promote talent development, performance management and strong employee experiences Conduct monthly and quarterly business reviews with service partner senior leadership to ensure service level agreements are met Regularly assess warehouses to ensure operational standards are met Build and maintain an exceptional team culture centered around engagement and belonging Basic qualifications 5 years of experience as a supervisor or manager 5 years of experience with responsibility for financial results, including sales, margin and profitability 5 years of retail, logistics, operational, warehouse, inventory or customer service experience 3 years of multi-unit management experience 3 years of experience managing vendor relationships or partnership Ability to travel overnight up to 50% of the year Preferred qualifications Bachelor’s degree in operations management, distribution, logistics, business or related field Experience managing multiple distribution centers Supply chain experience, including transportation, demand planning or vendor management What’s in it for you We’re committed to helping our people thrive at work and at home. Best Buy offers a range of benefits to support your overall well-being and provide support as you need it, especially at key moments in your life. Our benefits include: Competitive pay Great employee discount Financial savings and retirement resources Support for your physical and mental well-being Best Buy provides different types of leaves of absence (LOA) and potential pay sources to employees based on eligibility. The length of your LOA depends on your situation, where you live, your full-time or part-time employment status, and federal and state regulations. Intermittent or reduced-schedule leave is also available for certain medical or family care leaves. Paid time off (vacation or PTO) is offered to full-time and part-time employees based on work location, employment status, salary or hourly status (exempt/non-exempt), and years of continued or bridged service. Certain roles, where market norms demand it, are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results. For more information about our incentive pay plans, including eligibility, please refer to our Incentive Programs Summary For more information about benefits, LOA and paid time off, please refer to our Benefits Guide . About us As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes. Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™ Best Buy is an equal opportunity employer. Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.