About this role
The Senior Manager, Workforce Operations will lead how we align labor capacity to demand, labor‑spend targets, and operational goals across our Field Services organization. In this role, you’ll translate demand forecasts into executable labor strategies, optimize scheduling and productivity, and partner closely with Regional and Operations Directors to drive efficiency and spend‑to‑target performance. You’ll also lead a small team and help shape an evolving Workforce Operations capability. What You’ll Do Develop and refine workforce strategies, including scheduling frameworks, route density, and overbooking/backfill approaches Translate demand forecasts into schedules across geographies, work types, and workforce segments Ensure labor capacity is deployed effectively to meet demand while optimizing cost and productivity Monitor key performance metrics (route fill rate, schedule efficiency, jobs per day, workforce mix, etc.) Partner with field leadership to improve labor deployment and operational efficiency Drive improvements in route density, scheduling effectiveness, and agent productivity Implement strategies to reduce appointment falloff and improve schedule stability Lead staffing strategies including training, reclassification, holiday staffing, and governance Build reporting and insights that inform labor planning and operational decisions Align workforce planning, scheduling, and field execution processes Basic Qualifications 4+ years in workforce management, field operations, or operational analytics 2+ years of people management experience Strong background in labor planning, scheduling optimization, and workforce performance management Experience with workforce management tools and analytics platforms Ability to translate data into actionable insights and influence field execution Strong written, verbal, and presentation communication skills Preferred Qualifications Bachelor’s degree in business, liberal arts, or related field 5–8+ years of progressive experience supporting multi‑site or geographically dispersed workforces Advanced proficiency with workforce management systems, reporting, and data visualization Experience influencing senior field and operations leaders Background in enterprise‑level initiatives (technology implementations, process standardization, continuous improvement) Proven success leading large-scale scheduling or productivity initiatives. What’s in it for you We’re committed to helping our people thrive at work and at home. Best Buy offers a range of benefits to support your overall well-being and provide support as you need it, especially at key moments in your life. Our benefits include: Competitive pay Great employee discount Financial savings and retirement resources Support for your physical and mental well-being Best Buy provides different types of leaves of absence (LOA) and potential pay sources to employees based on eligibility. The length of your LOA depends on your situation, where you live, your full-time or part-time employment status, and federal and state regulations. Intermittent or reduced-schedule leave is also available for certain medical or family care leaves. Paid time off (vacation or PTO) is offered to full-time and part-time employees based on work location, employment status, salary or hourly status (exempt/non-exempt), and years of continued or bridged service. Certain roles, where market norms demand it, are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results. For more information about our incentive pay plans, including eligibility, please refer to our Incentive Programs Summary . For more information about benefits, LOA and paid time off, please refer to our Benefits Guide . About us As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes. Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™ Best Buy is an equal opportunity employer. Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.