About this role
Job summary
We are looking for an organised, compassionate and proactive Care Services Administrator to support our Care and Family Support Services. This is an exciting opportunity to play a key role in helping us provide a high-quality, efficient, child and family centred service, working closely with families, professionals and colleagues across Claire House.
What were looking for
Strong administration experience in an office, healthcare or similar setting
Excellent communication and interpersonal skills, with a friendly, polite and approachable manner
Confident using IT systems, including Word, Excel and databases
Able to prioritise effectively, manage time well, meet deadlines and stay organised in a busy and varied role
Hardworking, proactive and solution-focused, with the ability to use initiative, problem-solve and work well under pressure
Confident supporting referrals, family journeys, systems, meetings, bookings and data/reporting while delivering a welcoming and family-centred service
What we can offer
A rewarding opportunity to make a difference to children, young people and families
A supportive and collaborative team environment
The chance to work in a values-led organisation committed to high-quality care
Opportunities for learning, development and ongoing support
Opportunities for professional development and training
If you are highly organised, personable and committed to supporting excellent care services, we would love to hear from you.
Main duties of the job
Main purpose of job
This post is responsible for providing administration management support to the Care and Family Support Services to ensure a high quality, efficient, child and family centred service in line with the vision, mission and values of Claire House.
Position of the role in Claire House Childrens Hospice
The post holder reports to the identified lead within the specific Care or Family Support service.
The post holder will work collaboratively with the other Care Services administrators, to ensure an effective and comprehensive support service to the full range of Care and Family Support teams.
About us
Scope of job
To provide a full range of administration support to ensure the smooth and efficient management of all the Care and Family Support services.
To be a key point of contact for families and external professionals, and support the team to maintain and record contact for families and external professionals.
To have a key responsibility for diary management and service bookings for e.g. planned and unplanned respite and day care services, working closely with service leads and liaising with families.
To support the co-ordination of activities and groups for babies, children and young people, and parent/sibling events and groups.
To provide administrative support to the Clinical Leadership Team and other service team leaders.
To accurately input data and work collaboratively with the Data and Insight team to ensure that accurate reports and care service information can be obtained for service development and statutory reports.
Dimensions and Limits of Authority
The post holder will have delegated responsibility for the day-to-day operational administration from their operational service lead, and will report to the Executive Assistant.
Job description Job responsibilities
Qualification and Skills Level
A Level or equivalent qualification/experience in a numerate or equivalent relevant subject; e.g. business administration/medical secretary
Experience of working with, and managing, information and data
Experience of providing administrative support in a healthcare setting
Experience of providing administration support in an office environment
Proven and proficient communication skills, both verbal and written
Excellent keyboard skills and IT knowledge
Part 2:MAIN DUTIES AND RESPONSIBILITIES
To provide the full range of administration support to ensure the smooth and efficient management of all the Care and Family Support services.
To maintain, monitor, and support with all aspects of Quality, Risk and Safety Compliance records
Manage, and coordinate, the referral process to the different Care and Family Support services, ensuring accurate documentation of all required demographic and other information on the electronic care database.
Key point of contact for families and external professionals accessing Claire House services, ensuring collaboration of all relevant documentation of all contacts.
Liaison with families/carers and external professionals to gather or share information as required.
Arrangement and coordination of internal and external professional meetings, including minute taking as required.
Process and input clinical notes and information for children and young people and their family members into the appropriate database and file. To log information of event activities on to the Care database.
To be the point of contact for the Fundraising team when free offers of tickets/events etc. are offered to families, ensuring their equitable allocation.
To be responsible for regularly posting information using the Claire House Facebook pages as a means of promoting family events/offers, being mindful of language and content on the Bereaved Parents Facebook page.
To work with the Communications team to provide material/photographs for internal and external publicity, ensuring the appropriate consent has been obtained.
To have an excellent telephone manner and be able to confidently call families.
To provide administration support to the Clinical Leadership Team and other service team leaders.
Support and work collaboratively with other care administration post holders as required, for example: to cover large events, sickness and absence etc.
To ensure appropriate documentation and communication has been sent to individuals/families and professionals in an effective and timely manner.
To be self-motivated, and to be able to work effectively both independently and as part of a team.
TRAINING AND DEVELOPMENT
To take a proactive role in your own continual professional development to ensure that you can be the best that you can.
To highlight any areas in which you would like to improve, to ensure that Claire House are aware and can help you if possible.
To keep up-to-date with new developments, legalities, codes of conduct and best practice within the world of income generation.
General Claire House Requirements
Every employee is required to:
Adhere to, and comply with, organisational policies, procedures and guidelines at all times, including GDPR guidelines and financial instructions.
Have a basic understanding of the following areas:
Health & Safety
Equal Opportunities
Confidentiality & GDPR Guidelines
Fire Regulations
Dealing with Violent and Disruptive People
Whistle Blowing Policy
Risk Assessments and Management
The post holder must act in a professional and responsible manner at all times and have due regard to confidentiality and Health & Safety legislation.
This is an outline job description and should not be regarded as an inflexible specification. Responsibilities will be reviewed periodically in line with service priorities and duties may change or new duties be introduced after consultation with the post holder. As a term of your employment you may be required to undertake such other duties, such as link roles, and/or hours of work as may reasonably be required, commensurate with your general level of responsibility with the organisation, at your initial place of work or at any other of the Claire House establishments.
DBS level: Enhanced with child and adult barred list
Person Specification
Experience Essential
Significant administrative/secretarial experience. Experience of dealing with the general public on the telephone or in a face-to-face setting.
Desirable
Experience of working in a healthcare setting. Knowledge/experience of working for a charity.
Experience Essential
Experience of working as part of a team Able to work independently and collaboratively across teams departments. Ability to manage time efficiently with conflicting pressures and prioritise deadlines.
Qualifications Essential
A level, or equivalent qualification, in relevant subject e.g. business administration/ medical secretary. Excellent levels of literacy. GCSE Level A-C in English and Maths. Experience of working with MS Word, Excel, or other databases.
Desirable
Experience of working with social media platforms such as Facebook and Instagram. Previous risk management experience in any setting.
Knowledge and Skills Essential
Competent office skills in MS Word and MS Excel. Accurate data input. Data analysis. Proven strong communication skills, both verbal and written. Excellent keyboard skills. Understanding of data protection principles. Able to relate well with children, families and professionals.
Desirable
Excellent knowledge of MS Office.
Personal Qualities Essential
Ability to work on own initiative and confident to seek advice where appropriate. Clear communicator. Positive attitude. Enthusiastic. Supportive of colleagues. Able to motivate self and others. Professional manner. Approachable, fair and consistent. Honest and trustworthy.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Claire House
Address Clatterbridge Road
Bebington
Wirral
Merseyside
CH63 4JD
United Kingdom
Employer's website https://www.clairehouse.org.uk (Opens in a new tab)