About this role
Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.
For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.
With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.
As a Customer Relationship Executive, you will be the face of our company, representing Digitide Solutions Limited in the BFSI sector. Your primary goal is to build and nurture long-lasting relationships with our valued customers, ensuring their needs are met and their satisfaction is maintained. You will be the first point of contact for customers, handling inquiries, providing product and service information, and resolving any issues that may arise.
• Handle customer inquiries and provide timely responses. • Resolve customer issues and complaints effectively. • Maintain a positive and professional attitude at all times. • Build and maintain strong relationships with customers. • Stay updated on company products and services to provide accurate information. • Collaborate with internal teams to ensure smooth customer interactions. • Provide regular feedback and insights to improve customer experience. • Ensure customer data privacy and security. • Assist in developing strategies to enhance customer satisfaction.
• Excellent communication and interpersonal skills. • Strong problem-solving and analytical abilities. • Ability to work independently and manage multiple tasks. • Customer-centric approach and a passion for customer satisfaction. • Proficiency in MS Office and basic computer skills. • Prior experience in a customer-facing role is preferred. • Knowledge of BFSI industry is an asset. • Ability to work in a fast-paced, dynamic environment. • Excellent time management and organizational skills. • A positive attitude and a willingness to learn and grow.