About this role
• Handle support tickets raised via ITSM tools (ServiceNow, Remedy, Jira). • Diagnose, troubleshoot, and resolve issues within SLA timelines. • Track, update, and close incidents properly. • Escalate unresolved issues to higher-level support teams.
• Install, configure, and update: • Applications • Operating systems • Security patches
• Perform hardware setup and maintenance: • Printers • Scanners • Workstations
• Coordinate with vendors for hardware repairs/replacement.
Degree