About this role
Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.
For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.
With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.
As a Customer Relationship Executive, you will be the face of our company, representing Digitide Solutions Limited and its brand. Your primary role is to establish and maintain strong relationships with our valued customers, ensuring their satisfaction and loyalty. You will be the first point of contact for customers, handling inquiries, providing information, and resolving any issues they may have. Your excellent communication skills and customer-centric approach will be key to your success in this role.
• Handle customer inquiries and provide timely responses via phone, email, or live chat. • Resolve customer issues and complaints, ensuring a positive and satisfactory resolution. • Maintain accurate records of customer interactions and feedback for future reference. • Build and nurture long-term customer relationships, fostering a positive brand image. • Stay updated with the latest product and service information to provide accurate and reliable support. • Collaborate with cross-functional teams to ensure a seamless customer experience. • Identify and escalate potential customer risks or concerns to the appropriate teams. • Conduct regular customer satisfaction surveys and analyze feedback for continuous improvement. • Assist in developing and implementing customer engagement strategies. • Maintain a professional and friendly demeanor at all times, representing the company's values.
• A high school diploma or equivalent is required; a bachelor's degree in a related field is preferred. • 1-2 years of experience in a customer-facing role, preferably in a BFSI (Banking, Financial Services, and Insurance) environment. • Excellent communication skills, both verbal and written, with the ability to adapt to different customer needs. • Strong problem-solving and critical thinking abilities, with a customer-centric approach. • Proficiency in using customer relationship management (CRM) systems and tools. • Ability to work independently and manage multiple tasks simultaneously. • Excellent time management and organizational skills. • A proactive and positive attitude, with a passion for customer satisfaction. • Basic knowledge of BFSI industry trends and regulations is an asset. • Willingness to undergo training and stay updated with company policies and procedures.