About this role
Job summary
Woolpit health Centre has an exciting opportunity for a Medical Administrator to join our Administration Team.
Woolpit Health Centre is looking for an enthusiastic, motivated and adaptable Administrator to assist in the smooth delivery of excellent patient care. This is a great opportunity for those already working in a healthcare setting who wish to work within primary care or for those who wish to start a career in administration.
The successful applicant will be required to manage a wide range of priorities, have excellent organisation and problem-solving skills with the ability to work effectively using your own initiative.
The post holder will provide a full range of administrative support to the Practice and staff as directed by the Administration Lead; undertaking a variety of tasks to assist the day-to-day running of the Health Centre. Applicants will have a flexible approach with attention to detail and the ability to work as part of a busy team.
This role will be pivotal in ensuring the needs of the business are met and that the Health Centre operates safely and efficiently.
Main duties of the job
Monitor the practice generic email inbox, responding to enquiries from patients, healthcare professionals, and third parties in a timely and professional manner.
Distribute daily pathology and laboratory results to clinicians for review through the clinical system.
Monitor and action tasks within clinical and workflow systems efficiently to support smooth practice operations.
Process and manage administrative and clinical correspondence through the Anima workflow system.
Handle patient, staff, and healthcare professional enquiries effectively, both face-to-face and over the telephone.
Answer incoming calls, transferred calls appropriately, and resolved queries in a professional and confidential manner.
Register and process new patient registrations through the Healthtech-1 portal, including medical records and deductions.
Support the delivery of QOF (Quality Outcomes Framework) targets by contacting patients regarding annual health reviews and appointments.
Prepare, format and proofread referral letters and clinical documentation, ensuring accuracy in spelling, grammar, and presentation.
Process referrals through the NHS e-Referral Service, ensuring referrals are submitted correctly and within required timescales.
About us
Why work for us?
Based in the Suffolk village of Woolpit, the Health Centre aims to provide:
The type of care that we would expect for ourselves and our own families.
We provide services to over 16,000 patients who live in a practice area of 75 square miles of rural West Suffolk, straddling the A14, between Thurston in the west, and Haughley in the east.
We pride ourselves on the high standards of our care we are holders of the Royal College of General Practitioners Practice Accreditation Award, a quality mark held by only 19 practices in the UK.
Our 5 GP partners and 7 non-partner GPs lead a multidisciplinary team of nurses, health care assistants, pharmacists and midwives all of whom are based in our purpose-built premises.
Benefits of working for Woolpit Health Centre include:
Attractive rates of pay with annual pay review (not agenda for change) Regular one-to-ones to aid good communication Generous annual leave entitlement Voluntary overtime when available Plenty of training opportunities Membership of the NHS contributory pension scheme The NHS Pension Scheme is a defined benefits scheme
Life insurance
Family benefits including an adult dependents pension and childrens pension
Ill health benefits
20% employer contribution
Option of NHS discount and Blue Light Card for retail/dining/holidays etc Free uniform
Job description Job responsibilities
Monitor the practice generic email inbox, responding to enquiries from patients, healthcare professionals, and third parties in a timely and professional manner.
Process and transfer clinical records accurately, allocating documents to appropriate clinical workflows for GP review.
Scan, upload and code clinical correspondence onto the patient clinical system while maintaining accurate healthcare records.
Distribute daily pathology and laboratory results to clinicians for review through the clinical system.
Monitor and action tasks within clinical and workflow systems efficiently to support smooth practice operations.
Process and manage administrative and clinical correspondence through the Anima workflow system.
Handle patient, staff, and healthcare professional enquiries effectively, both face-to-face and over the telephone.
Answer incoming calls, transferred calls appropriately, and resolved queries in a professional and confidential manner.
Register and process new patient registrations through the Healthtech-1 portal, including medical records and deductions.
Carry out general administrative duties including scanning, photocopying, filing, and document management.
Support the delivery of QOF (Quality Outcomes Framework) targets by contacting patients regarding annual health reviews and appointments.
Prepare, format and proofread referral letters and clinical documentation, ensuring accuracy in spelling, grammar, and presentation.
Process referrals through the NHS e-Referral Service, ensuring referrals are submitted correctly and within required timescales.
Provide administrative support to clinicians, including typing letters, reports, and additional clinical correspondence.
Maintain confidentiality and adhere to practice protocols to ensure consistent, high-quality patient care and compliance with NHS procedures.
Undertake additional duties as required by the Practice Manager, Operations Manager, Administration Lead, or the GP team.
Person Specification
Qualifications Essential
GCSE Mathematics and English (grade A-C or 4-9*) or equivalent
Desirable
Business Administration
Skills Essential
Excellent interpersonal and communication skills (written and oral) Strong IT skills Clear, polite telephone manner Competent in the use of Office and Outlook Effective time management (planning and organising) Ability to work as a team member and autonomously Ability to work within a busy team-based environment Problem solving and analytical skills Ability to follow policy and procedure
Experience Essential
Experience of working with the general public Experience of administrative duties Experience of working in a healthcare setting
Desirable
Experience of working in a GP Practice
Personal Qualities Essential
Polite and confident Flexible and cooperative Motivated Forward thinker High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure Team Player
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Woolpit Health Centre
Address Heath Road
Woolpit
Bury St. Edmunds
Suffolk
IP30 9QU
United Kingdom
Employer's website http://woolpithealthcentre.co.uk/ (Opens in a new tab)