About this role
Job summary
The role involves working 29 or 30 hours per week (as 2 separate posts) as a receptionist and administrator in an NHS general practice surgery , Spring Grove Medical Practice, Thornbury Road Health Centre, Isleworth TW7 4HQ.
See our website: springgrovemedicalpractice.co.uk
Main duties of the job
Receptionist role involves assisting patients face-to-face, by phone and online; and to liaise with hospital departments, interpreter services, transport services etc.
Administrative role involves processing messages by phone, fax and email; processing repeat prescription requests; data entry onto computers; contacting patients to arrange special appointments etc
About us
We are a training practice for GP registrars, clinical pharmacists etc. Our premises consist of a spacious and quite modern health centre. 7,500 patients are registered with our practice, and there is a diverse mixture of ethnic minorities. We have 4 doctors and trainees. Our clinical software is EMIS Web (now called Optum)
Job description Job responsibilities
Post No.1:-
30 hours/week spread over Monday to Friday plus plenty of overtime opportunities
Working hours :-
Monday 12:30 to 18:00
Tuesday: 08:30 to 13:30
Wednesday: 12:30 TO 17:30
Thursday: 08:00 to 13:30
Friday: 08:30 to 12:30 and 13:30 to 18:30
Post No. 2:-
29 hours/week spread over Monday to Friday plus plenty of overtime opportunities
Working hours :-
Monday: 08:30 to 12:30 and 13:30 to 18:00
Tuesday: 08:00 to 13:30
Wednesday: 13:30 to 18:00
Thursday: 12:30 to 18:00
Friday: 08:30 to 13:30
Start as soon as possible for both posts.
Receptionist role is to assist patients face-to-face and on the phone, and to liaise with hospital departments, interpreter services, transport services etc.
Administrative role involves processing messages by phone, fax and email; processing repeat prescription requests; data entry onto computers; contacting patients to arrange special appointments etc.
Benefits 4 weeks paid annual leave plus bank holidays
Option to join NHS pension scheme
Training provided
Person Specification
Knowledge and skills Essential
Good interpersonal and communication skills. Able to work well with other team members. Enthusiastic about providing a high quality service. Basic IT skills
Experience Essential
Experience of assisting/serving the general public in a work environment.
Qualifications Essential
GCSE grade A to C in English and Maths or equivalent
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Spring Grove Medical Practice
Address Thornbury Road Health Centre
Thornbury Road
Isleworth
Middlesex
TW7 4HQ
United Kingdom
Employer's website https://www.springgrovemedicalpractice.co.uk/ (Opens in a new tab)