About this role
The primary responsibility of the Food Server is to provide prompt, courteous service to hotel patrons and ensure the guests receive a pleasurable dining experience.
• Acknowledge customer immediately with a smile
• Inform guests of any specials and have a full understanding the menu to answer any questions
• Take beverage order and serve in a timely manner
• Ensure food order is correct before serving to the guests
• Monitor tables closely and be attentive to guests’ needs
• Clear empty plates and glasses from tables and place quickly in bus carts
• Prepare sections and side stations, making sure tables are cleaned and set properly
• Prepare silverware neatly and quickly at table. Clean area when finished preparing.
• Make sure all areas are clean and free of debris
• Exemplify our core values, family style service, our mission and vision
• Exemplify our DEI (diversity, equity, inclusion) culture
• Perform other job-related duties as assigned
• Work requires 6 months previous food server experience • Must be at least 21 years of age • Work requires effective communication in English, both verbal and written form in a professional manner • Must present a neat and professional appearance • Work requires interactions with customers, public and co-workers • Work requires teamwork with other staff members • High School diploma or equivalent ADDITIONAL REQUIREMENTS
• Fast paced, high volume environment involving constant public
• Requires carrying serving trays weighing up to 15 lbs. and may require lifting bus tubs weighing up to 40 lbs.
• Must be able to tolerate secondary tobacco smoke
GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS: Employee is required to meet and deliver our core values, service standards, and family style service. PERFORMANCE REQUIREMENTS: Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech – both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.