About this role
The Multi-Shift Casino Cashier Supervisor serves as a dynamic and energetic leader, while fostering teamwork, employee morale, motivation and open communication.
• Review staffing levels and customer flow and assign work areas to team members. • Review and approve check-cashing transactions as required. • Monitor checkout money to determine fill requirements. • Review close out procedures by cashiers, ensure drawer balances and investigate, and record all variances. • Investigate equipment or facility problems and notify shift manager. • Investigate and resolve guest complaints or concerns in accordance with standard procedures. • Train new team members and update all employees on new procedures or policies. • Assists the Cashier Shift Manager in performance of duties and assumes full responsibility in their absence. • Monitors casino cashiering activities on the front line, in the specialty banks, main bank and redemption areas. • Assists in the preparation and coordination of scheduling casino cashiering team. • Works specialty bank or front line as the business needs warrants • Ensure team members are ready to provide exceptional service. • Serves as a dynamic and energetic leader, while fostering teamwork, team member morale, motivation, and open communication • Establishes self as highly credible leader with highest levels of integrity and always acts in the best interests of the property and the company. • Ensures that team members clearly understand and are held accountable for their performance expectations. • Partners and coordinates with other departments to ensure total guest satisfaction and efficient operations • Recommends and implements change to improve overall team member and guest satisfaction.
• Must be at least 21 years of age • 2+ years of cash processing, banking, or casino cage operations • 2+ years of leadership experience • Good mathematical and clerical aptitude for accurate record keeping. • Excellent customer service skills necessary • $50,000 to $55,000 • Bi-Weekly Pay Dates • Paid Time Off, 401(k), Medical, Dental, Vision, Life & Disability Insurance