About this role
Harrah’s Joliet is hiring a Food Operations Supervisor to lead operations for Tortazo—Chef Rick Bayless’ vibrant Mexican concept—and Cross Street Grill. This full-time leadership role drives team performance, guest experience, and cost control in a fast-paced, high-volume environment. This is a great opportunity to grow your hospitality career with Caesars Entertainment. If you’re passionate about leadership, service, and delivering exceptional dining experiences, we want to meet you.
• Lead daily operations for Tortazo and Cross Street Grill to ensure exceptional guest satisfaction and service standards • Supervise, coach, and develop team members while fostering a positive, team-focused work environment • Manage labor scheduling and staffing levels to support efficient, high-quality service • Oversee food preparation and service to maintain consistency, quality, and presentation standards • Monitor inventory, supplies, and cost controls, including daily financial reporting and operational audits • Enforce appearance, safety, sanitation, and regulatory compliance standards across both outlets • Conduct routine inspections of service, kitchen, prep, storage, and equipment areas • Communicate operational updates and opportunities to Food Operations leadership • Support hiring, training, performance management, and team development initiatives • Recommend improvements to menus, procedures, and operations to enhance quality, efficiency, and profitability
• Bachelor’s Degree preferred • 2+ years of management experience in high-volume quick-serve or casual dining preferred • Strong leadership, communication, and guest service skills • Knowledge of food cost controls and restaurant operations • Proficiency in Microsoft Office and POS systems (Micros preferred) • Flexible schedule including nights, weekends, and holidays • Internal candidates must meet Harrah’s Joliet transfer eligibility requirements Job Demands • Lift and carry up to 20 lbs; occasionally up to 100 lbs • Work in areas with smoke, noise, bright lights, and fast-paced activity • Position requires: 75% walking, 15% sitting, 10% standing • Frequent bending, reaching, twisting, kneeling, and climbing ADDITIONAL REQUIREMENTS
• Must be able to lift up to 20 lbs and carry objects weighing up to 20 lbs, and occasionally lift/move up to 100 lbs. • Must be able to work in areas containing secondary smoke, high noise levels, bright light,s and dust. • Position requires 10% standing, 15% sitting, 75% walking. • Requires some twisting and climbing. • Requires frequent bending, stooping, and reaching overhead, bending, pushing, and kneeling. • Must be able to respond to touch, speech, taste, smell, aural, and visual cues. • Fast-paced environment involving constant internal and external contact. COMPENSATION & BENEFITS
• $52K -$55K • Employment Type – Full Time SHIFT DETAILS
• Monday, Tuesday off, Wednesday, Thursday & Sunday 3:00 pm - 12:00 pm, Friday & Saturday 7:00 pm - 4:00 am Please note that the schedule may vary based on the operational requirements of the business, so flexibility is essential BENEFITS PACKAGE
• Comprehensive Medical, Dental, and Vision Insurance to support your health and well-being • Life and Disability Insurance to provide financial security in unexpected situations • 401(k) retirement plan to help you save for the future. • Generous Paid Time Off (PTO) policy to ensure a work-life balance and time for personal needs • Education Assistance program to support your professional development and continuous learning • Exclusive Team Member Discounts as a recognition of your valuable contribution to the team