About this role
Job summary
The Medical Receptionist is a key member of the general practice team, providing the first point of contact for patients, healthcare professionals, and other visitors.This is a patient-facing role at the heart of our practice, providing high-quality reception and administrative support to ensure the smooth day-to-day running of services.
Main duties of the job
Responsibilities include managing patient appointments via telephone and in-person systems, handling patient records accurately and confidentially, and signposting patients to appropriate services. The postholder will also support administrative duties such as scanning, filing, updating clinical systems, and assisting clinicians and management staff as required.
The role requires strong communication and organisational skills, the ability to remain calm under pressure, and a professional, empathetic approach when dealing with patients. Confidentiality, accuracy, and attention to detail are essential at all times, in line with NHS and practice policies
About us
This is a busy, patient-focused GP surgery serving approximately 6,500 registered patients. The practice operates in a fast-paced environment with a strong emphasis on same-day triage to ensure patients receive timely and appropriate care.
The team works collaboratively to manage high volumes of patient requests each day, prioritising clinical need through structured triage systems. The practice is committed to delivering safe, efficient, and responsive primary care services, with a focus on accessibility and continuity of care.
Staff are expected to adapt quickly to changing demands, support effective patient flow, and maintain high standards of communication and professionalism. The environment is dynamic, with a strong focus on teamwork, organisation, and delivering high-quality care under pressure.
Job description Job responsibilities
Responsibilities include managing patient appointments via telephone and in-person systems, handling patient records accurately and confidentially, and signposting patients to appropriate services. The postholder will also support administrative duties such as scanning, filing, updating clinical systems, and assisting clinicians and management staff as required.
The role requires strong communication and organisational skills, the ability to remain calm under pressure, and a professional, empathetic approach when dealing with patients. Confidentiality, accuracy, and attention to detail are essential at all times, in line with NHS and practice policies
Person Specification
Experience Essential
Previous experience working in an administrative or customer-facing role. Experience handling telephone enquiries and dealing with members of the public in a busy, fast-paced environment. Experience managing confidential information in line with data protection and GDPR requirements. Basic administrative skills including data entry, scanning, filing, and document management
Desirable
Ideally within a healthcare, GP practice, or NHS setting
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Wellspring Medical Practice
Address Killingworth Health Centre
Citadel East
Newcastle Upon Tyne
NE12 6HS
United Kingdom
Employer's website https://wellspringmedicalpractice.co.uk/ (Opens in a new tab)