About this role
Job summary
INTERNAL ONLY TO NORTH CUMBRIA INTEGRATED CARE NHS FOUNDATION TRUST (NCIC) EMPLOYEES ONLY
To provide radiology services across North Cumbria Integrated Care NHS Trust at two main sites Cumberland Infirmary, Carlisle and West Cumberland Hospital, Whitehaven as well as three community sites, Keswick, Penrith and Workington. Comprising general radiography, dental, fluoroscopy, angiography (incl. coronary), Bone Densitometry (DXA), CT, MRI and ultrasound facilities.
Referrals for radiological opinion come from a wide range of specialities typically encountered within a district general hospital, including 24 hour emergencies. General and Dental practitioners also refer patients into the service. The establishment includes consultant radiologists, professional lead, radiographers, nurses, clerical and radiographic support staff.
Main duties of the job
Process and manage patient information utilising computer based patient entry systems and manual files.
Check for correct patient identification.
Remain fully conversant with the clerical systems and processes within Radiology, ensuring personal accuracy for inputting data onto the computerised Radiology Information System.
Remain sufficiently conversant with Radiology examinations to answer patient enquiries, seeking the advice of colleagues if you are requested to undertake duties outside your level of confidence and / or competence.
Develop understanding of the Radiological examinations and related preparation regimes that are relevant to the appointments.
Make appointments for patients using the Radiology Information System.
Use the Patient Administration System to order and track patient medical notes and check and update patient details.
Explain Radiology examinations to patients and put them at ease without reference to clinical staff. Exercise judgement when to counsel patients with regard to their questions and fear of examinations.
Communicate effectively with a range of people e.g. patient transport services, the referrers team, the patients and relatives, when co-ordinating appointments.
Prioritise interruptions calmly.
Work as a member of the multi-disciplinary team that provides radiography services.
Understand the hazards associated with radiology.
About us
At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.
Our 5 key principles demonstrate our belief in the delivery of 'safe, high quality care every time':
Being a clinically led organisation Quality and safety at the heart of our Trust A positive patient experience every time A great place to work Managing our money well
As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.
Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.
Job description Job responsibilities
Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.
CERTIFICATE OF SPONSORSHIP
Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment.Any applicants who do not meet the eligibility criteria will not be progressed. For further information visit theUK Visas and Immigration website (Opens in a new tab).
If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.
Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.
Disclosure and Barring Service:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:
Standard Check: £21.50 + Administration cost of £6.50 = £28.00 Deducted from salary over a 4 month period or a one-off payment.
Enhanced Check: £49.50 + administration cost of £6.50 = £56.00 Deducted from salary over a 4 month period or a one-off payment.
NCIC can offer successful future employees the following benefits:
27-day holiday scheme rising to 33 after 10 years
Flexible working Scheme
NHS Discounts*
Salary Sacrifice schemes including lease cars and Cycle to Work*
Excellent opportunities for development*
Competitive NHS Pension scheme
Vivup is a free, confidential counselling and information service to assist with personal or work-related problems
*Subject to eligibility
Important Information
Please ensure that you document evidence of meeting all the essential criteria in the supporting information.
If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.
Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date
Person Specification
Qualifications Essential
GCSE English or equivalent. NVQ 2 in Customer Services or equivalent.
Desirable
NVQ 3 in Customer Services or equivalent. ECDL or equivalent.
Knowledge and Experience Essential
People management. Personal contact with the general public. General office procedures. Understanding of the requirements of the Data Protection Act and other relevant legislation, and its application in the workplace. Medical terminology
Desirable
Radiology appointments office duties. Work within Radiology administration. PACS. Radiology and Patient Administration Systems. Radiology examinations. Radiation protection
Skills and Aptitudes Essential
Excellent communication skills, written and verbal. Able to use initiative appropriately within a team environment. Accuracy. Able to work without direct supervision. Ability to organise and prioritise workload. Able to work to deadlines. Ability to motivate self & others. Ability to empathise. Enthusiastic and willing to learn. Positive approach to change.
Desirable
Leadership Skills
Other Requirements Essential
Flexible approach to working patterns. Willing to accept responsibility.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name North Cumbria Integrated Care NHS Foundation Trust
Address cumberland infirmary
newtown road
carlisle
CA2 7HY
United Kingdom
Employer's website https://www.ncic.nhs.uk/ (Opens in a new tab)