About this role
Job summary
INTERVIEW DATE: 14.7.2026
Main duties:
Covering reception desk (on a rota basis)
Answering telephones
Arranging appointments
Scanning of clinical documents
Supporting the administration team with our daily "running" task
(please see full job description)
Main duties of the job
4.2Responsibilities
To provide support to all clinical staff
To ensure computers are made ready, telephones diverted and re-diverted, rooms opened for surgeries to commence
Deal with all incoming and outgoing post
Enter updated patient information onto the practice clinical system
Receive telephone calls, take messages and respond to enquiries
Receive and deal with any requests for repeat medication as appropriate to the role
Deal with all ambulance booking requests
Ensure collection and distribution of any specimens received
Arrange and maintain appointment systems for the primary care team
booking and cancelling appointments where appropriate
Ensure waiting room is tidy at all times
Ensuring locums receive all necessary information
Provide support to the attached staff, to ensure patients receive an efficient service
Responsible for dealing with actions required on path lab results and correspondence
Responsible for IT issues, problem solving including hardware issues with support from third party provider
About us
The Stephenson Medical Practice is looking for a full-time enthusiastic Medical Receptionist to support their Practice Team.
The candidate should have previous Primary Care experience. EMIS web experience would be advantageous however training will be given.
The Stephenson Medical Practice (12,500 patients)is a well organised training practice with an excellent reputation that employs a Team of Leaders philosophy which recognises the skills and interests of all our team members. We encourage and support personal development hoping the successful candidate can be trained and developed in line with our succession planning. We are forward thinking and put the patient at the centre of everything we do while ensuring flexible ways of working for the team trying to achieve a work/life balance.(No salaried member of staff works on their birthday!!)
At our last CQC inspection, we were rated as Outstanding overall. We have an active patient participation group that is supportive and helps us design our services. Friends and Family test results always produce excellent comments from patients and they are very appreciative of our efforts.
Job description Job responsibilities
Main duties of the job
4.2Responsibilities
To provide support to all clinical staff
To ensure computers are made ready, telephones diverted and re-diverted, rooms opened for surgeries to commence
Deal with all incoming and outgoing post
Enter updated patient information onto the practice clinical system
Receive telephone calls, take messages and respond to enquiries
Receive and deal with any requests for repeat medication as appropriate to the role
Deal with all ambulance booking requests
Ensure collection and distribution of any specimens received
Arrange and maintain appointment systems for the primary care team
booking and cancelling appointments where appropriate
Ensure waiting room is tidy at all times
Ensuring locums receive all necessary information
Provide support to the attached staff, to ensure patients receive an efficient service
Responsible for dealing with actions required on path lab results and correspondence
Responsible for IT issues, problem solving including hardware issues with support from third party provider
Person Specification
Qualifications Essential
GCSE grade A to C in English and Maths NVQ 2 or NVQ 3 in customer care or Business administration
Experience Essential
Experience within GP Practice setting
Desirable
EMIS Clinical system
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name The Stephenson Medical Practice
Address Victoria Road Health Centre
Victoria Road
Washington
Tyne And Wear
NE37 2PU
United Kingdom
Employer's website https://drstephensonconcord.nhs.uk/ (Opens in a new tab)