About this role
We are looking for a Product Support Specialist who will provides day-to-day support to customers and field service staff in relation to product implementation, customization, questions, and problems.
Main responsibilities:
• Answers customer and field support questions; provides guidance and support for product integration and infrastructure issues. • Coordinates with product development engineers to track and communicate design, development, support, and maintenance problems and solutions. • Identifies, documents, and reports design, reliability and maintenance problems and bugs. • Gathers and consolidates feedback from customers and field staff. • Coordinates with field support specialists and customers to address and resolve problems and expand product usage.
Skills required
• Strong troubleshooting and analytical skills for technical issues related to system integration and infrastructure. • Ability to collaborate with development teams to manage bugs, enhancements, and support activities
• Excellent communication skills, with the ability to translate technical needs and customer feedback • Experience in collecting, documenting, and managing issues through ticketing systems • Strong customer focus and ability to work effectively in cross-functional teams
Canon Core Competencies: Focus on the customer Apply high standards of accuracy Drive for results Create Solutions to problems Take ownership & accountability