About this role
Responsible for providing information to team members and guests about casino events and amenities. Supervision all cage team members in the performance of their duties.
• Maintain strict confidentiality relative to financial information, operating systems, company policies and procedures, marketing plans, and employee and guest information
• Responsible for the supervision and performance of the cage and employees during the shift
• Evaluate team members on job performance
• Assist and advise other departments and company team members, as necessary, to assure the success of the cage and the company overall
• Ensure all company standard operating procedures, gaming regulations, federal regulations (Title 31 compliance) are being followed
• Administer disciplinary action as necessary
• Other duties as assigned
• Two to five years’ experience in cage operations or banking experience preferred. • Must be able to obtain a valid state gaming license. • Ability to communicate all events, promotional activities and facilities available to guest. • Maintain a fun and friendly attitude and provide for a safe and clean work environment. • High School diploma or equivalent ADDITIONAL REQUIREMENTS
• Ability to stand for long periods of time.
• Ability to perform assigned duties under frequent time pressure in an interruptive environment.
• Casino environment exposed to bright lights, noise, changing temperatures and smoke which might include a boat and/or floating barge and hotel
• Mobility to include bending, reaching, prolonged standing and walking, accessing and lifting items from floor level to six feet high
• Normal sense of smell, touch, sound and vision range
• Eye/hand coordination and manual dexterity
• Work area is subject to variable temperatures
• May be subject to smoking environment and moderate noise
GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS: Employee is required to meet and deliver our core values, service standards, and family style service. PERFORMANCE REQUIREMENTS: Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech – both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.