About this role
Responsible for assisting guests with all aspects of room requests and general information, and running all required reports.
• Coordinate room distribution and balance of room types
• Ensure room activity is appropriately and accurately compiled
• Track and correct room discrepancies between Housekeeping and the Front Desk
• Ensure rooms are assigned according to set policies and procedures
• Review daily arrival list, assign rooms and suites close together (when possible) for groups and multiple reservations
• Review three (3) day arrival list and complete room blocking for future arrivals
• Enter room assignments and changes into the computer as they occur
• Complete and distribute appropriate forms for each transaction implemented
• Create computer reports noting room activity and availability as specified in the Front Desk manual
• Cancel all non-guaranteed reservations at specified times
• Answer office phone lines and direct calls appropriately, or handle situation if capable and authorized
• Fulfill pre-registration duties as needed and when time permits
• Review credit limit report for both cash and credit cards and call for additional authorization for referrals and denials and advise Shift Supervisor of any problems
• Check out and update express checkouts
• Perform front desk clerk duties when needed and required
• Advise Housekeeping and Engineering of room repairs or problems
• Run reports as needed
• Verify out of order/off the market rooms daily
• Exemplify our core values, family style service, our mission and vision
• Exemplify our DEI (diversity, equity, inclusion) culture
• Perform other job-related duties as assigned
• Ability to perform basic math • Ability to understand and comply with all Company and departmental rules, regulations, policies and procedures • Ability to establish and maintain effective working relationships with staff and Guests • Good working knowledge of computer software to include MS Word, Excel • General Office Experience Preferred • High School diploma or equivalent ADDITIONAL REQUIREMENTS
• Work may be performed in an area, which may be unusually noisy and crowded
• Mobility to include bending, reaching, prolonged standing and walking, accessing and lifting items from floor level to six feet high
• Normal sense of smell, touch, sound and vision range
• Eye/hand coordination and manual dexterity
• Work area is subject to variable temperatures
• May be subject to smoking environment and moderate noise
GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS: Employee is required to meet and deliver our core values, service standards, and family style service. PERFORMANCE REQUIREMENTS: Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech – both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.