About this role
The Hotel Administrator is pivotal in managing the hotel's Lost & Found program with the highest level of integrity and customer service, while also providing essential administrative support to ensure smooth day-to-day hotel operations. The ideal candidate will be a proactive problem-solver with excellent communication skills.
Lost & Found Management (Primary Focus):
• Manage the entire Lost & Found lifecycle, from initial retrieval to final disposition. • Retrieve, accurately log, tag, and securely store all lost items from Security and Housekeeping departments on a daily basis. • Meticulously enter all lost and found items into the Reunitus tracking system. • Proactively investigate and contact guests to reunite them with their lost belongings. • Coordinate the timely and secure packaging and outbound shipping of claimed items. • Maintain the Lost & Found storage room, ensuring it is clean, organized, and secure with labeled shelving and storage systems. • Keep precise records of all items, including detailed descriptions, dates, and final dispositions. General Administrative Duties:
• Provide general administrative support to hotel management and other departments as needed. • Purchase, manage, and maintain an appropriate inventory of office supplies. • Coordinate the maintenance, repairs, and deployment of office equipment (e.g., printers, copiers). • Answer, screen, and direct incoming telephone calls in a professional and courteous manner. • Maintain and organize a current set of office records and files.
• High school diploma or equivalent. • Minimum of one (1) year of experience in a customer-facing role. • Proven data entry skills with a strong emphasis on accuracy and attention to detail. • Proficiency in Microsoft Office Suite (Word, Outlook, Excel). • Superior customer service and interpersonal skills. • Ability to read, write, and speak English fluently. • Professional appearance and demeanor. • Must be able to work a flexible schedule, including nights, weekends, and holidays as required. • Preferred previous experience in a hotel or hospitality environment. • Familiarity with a Lost & Found tracking system (e.g., Reunitus) or similar property management software. • Career interest in the hospitality industry. ADDITIONAL REQUIREMENTS
• Exceptional organizational and time-management skills. • Ability to work effectively both independently and as part of a team. • High level of honesty and discretion when handling sensitive guest property. • Ability to lift and carry boxes and items up to 25 pounds. • Must be able to bend, reach, kneel, and stand for extended periods while organizing storage. • Must be able to work efficiently in a fast-paced environment and manage multiple priorities.