About this role
Job summary Are you an organised, approachable Administrator looking to make a real difference in sexual health services? Do you enjoy working in a fastpaced, patientfocused environment where no two days are the same? If so, wed love to hear from you. Were looking for a dedicated Sexual Health Administrator to join our multidisciplinary team, providing highquality, confidential and nonjudgemental support to our service users. You will play a vital role in ensuring clinics run smoothly, supporting patients from first contact through to appointment completion, and working closely with clinical colleagues to deliver an excellent You will join a dedicated administrative team working closely with clinical and managerial colleagues across the Sexual Health Hub. The team is collaborative, professional and patientfocused, supporting each other to deliver a safe, efficient and welcoming service.We offer: A salary of £24,853 £27,387 FTE with access to our group pension Free tea, coffee and milk at your base location Membership of My Reward Hub, giving yo
Main duties of the job We are looking for a friendly, organised Administrator to join our Sexual Health Hub in Loughborough. This is a key front-line role, helping people feel welcome, supported and respected when they access our services. You will be part of a busy, supportive administrative team that plays a vital role in the smooth running of clinics. From managing appointments and patient records to answering calls and supporting clinical colleagues, your work will make a real difference to patient experience. If you enjoy variety, working with people, and being part of a team that genuinely cares, this could be a great next step for you. You will provide a highquality administrative service to support the daytoday running of the Sexual Health Hub. This includes welcoming patients at reception, booking and registering appointments, managing telephone enquiries and ensuring patient records are accurate and up to date. You will use electronic patient systems to track appointments and patient journeys, supporting effective clinic capacity and timely access to care.
About us Established in 2006, HCRG Care Group is one of the UK's leading independent providers of community health and care services. We are committed to transforming health and care services by working with health and care commissioners and communities. Our focus is on improving service experience, efficiency, and outcomes. We deliver a wide range of services including adult and children community health services, primary care services like urgent care, sexual health, dermatology, and musculoskeletal services, as well as adult social care and wellbeing services. We support communities across England, directly helping over half a million people every year. Guided by our values 'we care, we think, we do', we are dedicated to providing inclusive services and are a Disability Confident Committed company, welcoming applications from diverse backgrounds.
Job description Job responsibilities Package Description:
Are you an organised, approachable Administrator looking to make a real difference in sexual health services? Do you enjoy working in a fastpaced, patientfocused environment where no two days are the same? If so, wed love to hear from you.
Were looking for a dedicated Sexual Health Administrator to join our multidisciplinary team, providing highquality, confidential and nonjudgemental support to our service users.You will play a vital role in ensuring clinics run smoothly, supporting patients from first contact through to appointment completion, and working closely with clinical colleagues to deliver an excellent
Package Description
You will join a dedicated administrative team working closely with clinical and managerial colleagues across the Sexual Health Hub.The team is collaborative, professional and patientfocused, supporting each other to deliver a safe, efficient and welcoming service.We offer:
A salary of £24,853 £27,387 FTE with access to our group pension Free tea, coffee and milk at your base location Membership of My Reward Hub, giving you access to discounts on everyday purchases, plus cashback and voucher offers Access to your wages as you earn them to help cover lifes emergencies and avoid overdraft fees or highinterest rates Online and face to face support for your mental and physical wellbeing, from healthy recipes and activity challenges to counselling, debt and legal support Access to eLearning, bespoke career pathways and continuing professional development through our Outstanding Learning Enterprise team An open, just culture where youre encouraged to share and implement ideas, backed by ringfenced innovation funding each yearJob Introduction
We are looking for a friendly, organised Administrator to join our Sexual Health Hub in Loughborough. This is a key frontline role, helping people feel welcome, supported and respected when they access our services.
You will be part of a busy, supportive administrative team that plays a vital role in the smooth running of clinics.From managing appointments and patient records to answering calls and supporting clinical colleagues, your work will make a real difference to patient experience.
If you enjoy variety, working with people, and being part of a team that genuinely cares, this could be a great next step for you.
Main Responsibilities
You will provide a highquality administrative service to support the daytoday running of the Sexual Health Hub.This includes welcoming patients at reception, booking and registering appointments, managing telephone enquiries and ensuring patient records are accurate and up to date.
You will use electronic patient systems to track appointments and patient journeys, supporting effective clinic capacity and timely access to care.You will also carry out a range of backoffice tasks such as producing letters, managing mail, recording messages for clinical colleagues and booking translators when required.
Working closely with the wider multidisciplinary team, you will help maintain a safe, confidential and wellorganised environment.You will be flexible, use your initiative, and support service developments, outreach clinics and spoke sites as needed.
Please see job description attached for full list of responsibilities.
What we're looking for:
Essential
GCSE level education or equivalent in Maths and English Experience in an administrative or reception role Confident using IT systems, including Microsoft Word, Excel and PowerPoint Ability to organise and prioritise your workload Strong communication skills, both verbal and written Professional, mature approach when dealing with sensitive sexual health issues Ability to work independently and as part of a team Experience handling confidential information Flexible and able to respond to changing service needsDesirable
Experience working in sexual health, primary care or another healthcare setting Experience using electronic patient record systemsYou must be willing to work flexibly, including evenings and weekends, and travel across local sites in line with service needs.
About the Company
We change lives by transforming health and care.
Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes.We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services.Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. Were a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesnt happen often, sometimes a role is very popular, and well need to close it earlier than the date weve shown here. If youre keen to join our team, wed love to hear from you so please apply as soon as you can.
As youd expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.
Finally, we need to let you know that the company youll work for is part of HCRG Care Group Holdings Limited and by applying for this job well need to process and hold information about you.If you would like to know a little more about how we use your information, please see our website's privacy policy.
Person Specification
Qualifications Essential
GCSE level education or equivalent in Maths and English. Experience in an administrative or reception role. Confident using IT systems, including Microsoft Word, Excel and PowerPoint. Ability to organise and prioritise your workload. Strong communication skills, both verbal and written. Professional, mature approach when dealing with sensitive sexual health issues. Ability to work independently and as part of a team. Experience handling confidential information. Flexible and able to respond to changing service needs.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name HCRG Care Group
Address HCRG Care Group
Loughborough
LE11 1DQ
United Kingdom
Employer's website https://www.hcrgcaregroup.com/ (Opens in a new tab)