About this role
Job summary
Join Our Team as a Reception Manager!
We are seeking an experienced and professional Reception Manager to lead our front-of-house operations and ensure an exceptional experience for every visitor, client, and team member. This role combines hands-on reception responsibilities with team leadership, offering the opportunity to manage daily front desk operations, support administrative functions, and maintain a welcoming, efficient, and professional environment.
As Reception Manager, you will oversee reception staff, coordinate schedules, manage enquiries, greet visitors, handle incoming calls and correspondence, maintain reception systems and records, and ensure smooth day-to-day operations. You will play a key role in creating a positive first impression of our organisation while supporting business operations across multiple departments.
This is an excellent opportunity for a customer-focused professional with strong organisational and leadership skills who enjoys working in a fast-paced environment and takes pride in delivering outstanding service. Join a supportive team where your contributions will be valued and your professional development encouraged.
Main duties of the job
As Reception Manager, you will be responsible for overseeing the day-to-day running of the reception team, ensuring patients receive a professional, efficient, and welcoming service. You will support and supervise reception staff, manage workflows and rotas, handle patient enquiries, and help maintain high standards of customer service. The role also involves supporting practice administration, improving operational processes, and working closely with the wider clinical and management teams to ensure the smooth and effective delivery of services across the practice.
This provides a concise overview without duplicating the detailed duties that will appear later in the job description.
About us
About Our Practice
We are a well-established and patient-focused GP practice committed to delivering high-quality primary healthcare to our local community. Our team consists of experienced GPs, Physicians associates, Pharmacist, First contact physio, nurses, healthcare assistants, social prescriber, care co-coordinator, reception and administrative staff, all working together to provide compassionate, efficient, and accessible care.
We pride ourselves on maintaining a friendly, supportive, and collaborative working environment where every team member is valued and respected. Our practice culture is built on professionalism, teamwork, and a shared commitment to excellent patient service. We encourage open communication, continuous learning, and mutual support, creating a positive workplace where staff can thrive and develop their careers.
Working with us offers the opportunity to make a meaningful difference in patients' lives while being part of a dedicated and welcoming team. We provide ongoing training and development opportunities, a supportive management structure, and a workplace that recognises the importance of work-life balance and staff well-being. Our goal is to create an environment where both our patients and our staff feel cared for, supported, and valued.
Job description Job responsibilities
As Reception Manager, you will be responsible for overseeing the day-to-day running of the reception team, ensuring patients receive a professional, efficient, and welcoming service. You will support and supervise reception staff, manage workflows and rotas, handle patient enquiries, and help maintain high standards of customer service. The role also involves supporting practice administration, improving operational processes, and working closely with the wider clinical and management teams to ensure the smooth and effective delivery of services across the practice.
Person Specification
Experience Essential
Experience in customer service
Desirable
Experience of working in a GP practice
Qualifications Essential
GCSE A to C grade in English and Maths
Desirable
Basic IT Skills Customer Service Experienced Receptionist
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Merchant Street Practice
Address Wellington Way Centre 1a
Wellington Way
London
E3 4NE
United Kingdom
Employer's website https://merchantstreet.nhs.uk/ (Opens in a new tab)