About this role
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers . If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. All positions are onsite, unless otherwise stated. Leidos' Health and Services Sector is seeking a Desktop Manager to work onsite full time in Bethesda, MD. Candidate MUST: be local to the DC area and able to work onsite 5 days a week AND be a US Citizen or US Person (Green Card Holder) with the ability to obtain a Public Trust Clearance. The Desktop Support Manager is a hands-on technical leader responsible for overseeing a team of approximately 10 junior to senior desktop engineers supporting a secure enterprise Windows environment. This role combines people leadership, operational oversight, and direct technical engagement in escalations, image management, endpoint security, and service delivery. Responsibilities: Oversee the design, maintenance, and optimization of Windows 11 desktop images. Provide advanced troubleshooting support for operating systems, applications, mobile devices (iOS/Android), and peripherals. Act as final escalation point for complex Active Directory, Group Policy, endpoint security, and deployment issues. Oversee application packaging, testing, validation, and controlled deployments. Ensure proper workstation security configurations including encryption, antivirus, firewall settings, and patch management. Support and oversee desktop virtualization platforms and endpoint management solutions. Participate directly in high-impact, VIP, or enterprise-wide incidents. Monitor and manage ServiceNow queues, ticket quality, SLA adherence, and performance metrics. Establish and enforce standard operating procedures (SOPs) and documentation standards. Ensure accurate asset lifecycle management and hardware refresh planning. Coordinate onboarding/offboarding activities in compliance with security policies. Lead root cause analysis efforts and drive preventative solutions. Maintain compliance with Federal, NIH, or other regulatory standards where applicable. Ensure adherence to enterprise security baselines and configuration standards. Oversee endpoint encryption, patching cadence, vulnerability remediation, and audit readiness. Partner with Cybersecurity and Infrastructure teams to maintain secure desktop operations. Support audit responses and documentation requirements. Lead, mentor, and develop a team of ~10 desktop engineers (Tier 1–Tier 3). Provide technical guidance and serve as escalation point for complex desktop, imaging, and application issues.