About this role
Job summary
We are looking for an enthusiastic and reliable Receptionist to join our busy team.
This is an exciting opportunity for someone who enjoys working in a fast-paced environment, is eager to learn and isn't afraid of hard work. No two days are the same, so we're looking for someone who can stay organised, adapt to changing priorities, and maintain a positive attitude under pressure.
The ideal candidate will:
Be friendly, professional, and welcoming
Have excellent communication and customer service skills
Be enthusiastic and willing to learn new skills
Thrive in a busy and varied role
Be able to multitask and work efficiently
Have good organisational skills and attention to detail
Be a team player with a proactive approach
Main duties of the job
Greet patients and visitors at the reception desk and provide assistance
Answer incoming telephone calls, respond to queries, and redirect as needed
Book, cancel, and manage appointments using the practices clinical system
Process prescription requests, test results, and referral updates
Ensure patient records are updated accurately and securely
Handle urgent or sensitive situations calmly and professionally
Liaise with GPs, nurses, and administrative teams to support patient care
Maintain the reception area and adhere to infection control policies
Manage patient registrations, document scanning, and correspondence
Uphold data protection, confidentiality, and safeguarding protocols
About us
Meadowview Surgery is a multidisciplinary practice comprising of:
2 GP Partners
Salaried GP's
Practice Manager
Practice Nurses and Nursing Associate
Pharmacist
Paramedic
Counsellors
Receptionist / Administrators.
Are a GP training practice
Work alongside TABA Primary Care Network.
Job description Job responsibilities
Job Summary:
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Be able to adapt to the challenges and changes facing General Practice.Job Responsibilities:
Receptionist Duties:
Answering the telephone, taking messages and passing them on appropriately. Directing patients to digital platforms Manage the reception desk ensuring surgeries run smoothly and efficiently. Processing all requests for repeat prescriptions in accordance with practice guidelines Checking patients records and issuing reminders for long term condition reviews/blood tests etc. To provide point of contact for patients and act as a focal point of communication between patients, Doctors and other members of the Primary Health Care Team.Be able to cover all reception/administration tasks as necessary Typing referral letters/Choose & Book referral letters Process appointment requests by telephone and in person Taking requests for home visits and ensure they are recorded and processed correctly. Liase with hospitals, primary health care team, social services, etc. Computer data entry updating patient records/working remotely/send digital information to patients and directing patients to digital platforms Open/close the practice as and when necessary ensuring the reception, office and consulting rooms are prepared in readiness for the morning session Photocopy and shred as required. Maintaining confidentiality at all times Receive patients and visitors courteously and efficiently To have a thorough knowledge of all Practice procedures and policies To work in accordance of written protocols Any other tasks allocated by Practice Manager / GPs All staff are required to take their share of providing cover, when necessary for colleagues who may be absent due to holidays or illness. This is a mandatory requirement of the role.Confidentiality
Health & Safety
Equality and Diversity
Personal/Professional Development
Quality
Excellent Communication Skills
Contribution to the Implementation of Services
Person Specification
Qualifications Essential
GCSE grade A to C in English and Maths
Desirable
Prior experience of working in a GP surgery, NHS setting, or other medical environment. Familiarity with EMIS, Docman, or similar Knowledge of NHS processes (e.g. repeat prescriptions, referrals, QOF) NVQ level 2 in Health and Social Care Experience of working in a GP Practice is preferred but not essential - full training will be provided to the successful candidate
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Meadowview Surgery
Address Atherton Health Centre
Nelson Street
Atherton
Manchester
M46 0LE
United Kingdom
Employer's website https://meadowviewsurgery.co.uk/ (Opens in a new tab)