About this role
Job summary
The post holder will provide comprehensive support to the Rheumatology Management Team in the delivery of service objectives and support of tertiary multidisciplinary team . The role will contribute to service improvement, the implementation of change, the standardisation of practice, and the development of effective working relationships with clinical and non-clinical colleagues to ensure efficient service delivery. The post holder will deliver key KPI and will demonstrate excellent communication skills, a high level of accuracy, and the ability to input data to national databases and produce local reports.
Main duties of the job
The post holder will be responsible for the line management of administrative and clerical staff and for overseeing the day-to-day delivery of administrative and multidisciplinary team support functions.
- To manage staff in accordance with agreed service line management arrangements.
- To ensure that administrative services are appropriately resourced and that training requirements are identified and addressed.
- To review administrative provision on a regular basis in order to align resources with clinical demand.
- To ensure the effective day-to-day operation of administrative services in support of service lines and patient care.
- To support and motivate the administrative workforce in maintaining a focus on patient and family experience.
- To manage staff performance in order to maintain high standards of service for patients, consultants, and management colleagues.
- To ensure appropriate administrative cover is maintained during periods of staff absence, including sickness and annual leave.
-To promote a culture of continuous improvement in order to enhance efficiency, improve patient care, and reduce costs.
-To ensure clinic utilisation is maintained and maximised with support from Centralised Services
About us
Our Trust
Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people - patients, staff and partners. Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH's values - Together - Safe, Kind, Excellent - are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.
CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people's age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.
Job description Job responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have:
- applied for a Graduate visa
- or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment
This vacancy will close at midnight on 22nd June 2026.
Interviews are due to be held on 9th July 2026.
Benefits to you
At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.
On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only caf, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.
CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.
We welcome applications from the Armed Forces.
Person Specification
Qualifications Essential
Educated to at least GCSE level, English - Maths grades between A*-C
Desirable
Educated to A level or NVQ level 3 Customer Service/ Business Admin /ITQ or equivalent Continued professional development
Experience Essential
Previous experience of working in NHS Experience of working in a busy clerical/office environment or reception Service Secretarial and /or administrative experience Prioritising, planning and organising own tasks Working within trust guidelines Experience of dealing with difficult situations and confrontations Data entry experience and documentation Experience of producing documents to a high standard Good EPIC knowledge Altering clinic templates and slots Experience of managing a team
Knowledge Essential
Understanding of confidentiality and data protection Sound knowledge of office procedures Understanding of customer service Good working knowledge of Microsoft Office packages Knowledge of the Trust including awareness of priorities Knowledge of Trust information systems Awareness of NHS targets and Trust priorities
Desirable
Knowledge of Medical Terminology
Skills Essential
Ability to work as part of a team Excellent communication skills including telephone, email, face to face Ability to develop templates for letters Ability to organise and manage own time keeping to schedule and deadlines Ability to allocate and monitor work of others Ability to use own initiative and work autonomously Ability to demonstrate leadership skills Willing to take on/learn new skills Ability to show attention to detail and accuracy Ability to adapt to change Ability to work under pressure Ability to store and safeguard confidential documents
Additional Requirements Essential
The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Cambridge University Hospital NHS Foundation Trust
Address Addenbrookes Hospital-Division A
Hills Road
Cambridge
CB2 0QQ
United Kingdom
Employer's website https://www.cuh.nhs.uk (Opens in a new tab)