About this role
Job summary
Welcome to FCMS!
We are looking for an Administration Support to join our Diagnostics Service.
Our Diagnostics Service provides healthcare screening such as Echocardiogram, Non-Obstetric Ultrasound, ECG and other community services at areas across the UK. We provide high quality direct access to all our patients.
To support Deputy and Head of Diagnostics with administration tasks to support assurance for service.
Main duties of the job
Day to Day Duties to include, but not exhaustive:
To ensure agendas for meetings are up to date and correct.
To collate/review patient satisfaction results.
To support in consumable orders.
To make sure all audits are up to date as per IS0 9001 audit calendar.
To share/communicate with the wider team on learnings/lessons learned.
To assist in the development of systems to ensure continued efficiency.
To assist in improving the quality of information provided to patients at all times.
Working with the Deputy / Head and other key staff within the company to develop effective administrative processes, to ensure the accuracy of information.
To ensure all information collected is held securely and in confidence.
To answer the telephone in a courteous and pleasant manner at all times.
To undertake relevant training where necessary.
To respond quickly to requests for information in accordance with policies and procedures and to be responsible for following the procedures relating to data quality standards for health records.
To know how accurate and timely data collection helps the company deliver patient care now and in the future.
General office duties including photocopying.
To carry out other relevant duties as instructed by the Deputy Head of Diagnostics.
About us
The ethos of FCMS as a social enterprise, health and wellbeing services provider is to be passionate in its drive to ensure that patients and callers remain the central focus of all that it does. Coupled with excellent and well-established clinical governance systems and extremely effective operational expertise, it has meant that the company has the ability to strategically visualise, develop, and implement award winning services.
Over many years we have invested in our staff so that we have a core team of highly trained individuals who can manage the needs of our patients and callers. Our staff are able to significantly improve the service delivery and user experience due to their considerable experience and commitment to what they do.
Come and be a part of our amazing team!
We offer NHS Pension
Cycle to Work Scheme
Career Development Opportunities
Attendance Bonus
Staff Benefit Scheme
Free Tea & Coffee
Eye Care Contributions
Job description Job responsibilities
Welcome to FCMS!
Overview of Role: Our Diagnostics service provides healthcare screening such as Echocardiogram, Non-Obstetric Ultrasound, ECG and other community services at areas across the UK. We provide high quality direct access to all our patients.
To support Deputy and Head of Diagnostics with administration tasks to support assurance for service.
Day to Day Duties to include, but not exhaustive:
To ensure agendas for meetings are up to date and correct.
To collate/review patient satisfaction results.
To support in consumable orders.
To make sure all audits are up to date as per IS0 9001 audit calendar.
To share/communicate with the wider team on learnings/lessons learned.
To assist in the development of systems to ensure continued efficiency.
To assist in improving the quality of information provided to patients at all times.
Working with the Deputy / Head and other key staff within the company to develop effective administrative processes, to ensure the accuracy of information.
To ensure all information collected is held securely and in confidence.
To answer the telephone in a courteous and pleasant manner at all times.
To undertake relevant training where necessary.
To respond quickly to requests for information in accordance with policies and procedures and to be responsible for following the procedures relating to data quality standards for health records.
To know how accurate and timely data collection helps the company deliver patient care now and in the future.
General office duties including photocopying.
To carry out other relevant duties as instructed by the Deputy Head of Diagnostics.
Our key expectations are:
Self-awareness Living authentically
Adaptability- Being ready to adjust depending on the situation
Openness What you see is what you get
Positivity with a real sense of being able to strive for the impossible
Generosity of spirit- Everyday should be an opportunity to act with kindness
Ability to have fun Taking the role seriously, whilst being yourself
Our Why:To nurture an environment of inspiration, innovation and disruption so this people in our world receive exceptional healthcare for this generation, and the next.
Values: Our organisational culture is very important to us, so it is vital that the successful candidate lives and breathes complimentary values and behaviours. Our behaviours should be in line with our values which form part of our Company DNA:
Fun:People rarely succeed unless they are having fun. Happiness is healthy!
Awesome:We aren't here to be average, were here to be awesome!
Humble:Were here to make a difference to the lives of others, NOT to see how important we can become
Brave:We challenge the norm. We have the courage to get the difficult jobs done
Oompf:We have natural oompf! Its infectious!
Go-getting:We are intuitive to changing needs and respond quickly which we do with energy, ideas, and positivity
Come and be a part of our amazing team!
We offer NHS Pension
Cycle to Work Scheme
Career Development Opportunities
Attendance Bonus
Staff Benefit Scheme
Free Tea & Coffee
Eye Care Contributions
Disability Confident Employer- As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy
DBS -This post is subject to the Rehabilitation of Offenders Act (Exemption Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. This will require three forms of valid ID to be produced and verified. The onboarding process is also subject to an Occupational Health check, suitable professional references and eligibility to work in the UK (with the requirement to provide relevant documentation as evidence).For Driver positions you will also be required to undertake a Driver check.
The organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staffto share this commitment. You will be expected to fulfil your mandatory safeguarding training at the level applicable to this role.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Person Specification
Experience Essential
Experience of working in an office carrying out administration. Experience of computer programmes and IT systems. Experience taking calls and dealing with enquiries over the phone. Able to work under pressure and have a degree of resilience. Able to demonstrate effective partnership/team working
Desirable
Information Governance understanding and awareness. Experience within a healthcare environment Experience of clinical systems Clinical governance understanding and awareness Understanding of ISO 9001
Qualifications Essential
A good level of literacy is required for this position. IT literate. Communication skills (verbal and written) IT skills
Desirable
GCSE/O Level English and Maths
Other Essential
Being able to work with our corporate values Enthusiastic and positive Approachable Team Player Always aims for excellence Ability to produce creative solutions to issues
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name FCMS
Address Newfield House
Vicarage Lane
Blackpool
Lancashire
FY4 4EW
United Kingdom
Employer's website http://www.fcms-nw.co.uk/ (Opens in a new tab)