About this role
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers . If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post. The Analyst II serves as a vital bridge between business operations and IT, responsible for installing, troubleshooting, and repairing software and/or equipment. Solve user's routine to moderately complex problems with network or applications software. Provide support, development and/or leadership guidance to all volunteers. The work location for this exciting opportunity is located at 4005 W. John Gwynn Jr. Ave., Peoria, IL. The selected candidate will work from this Red Cross office and need to be able to travel within a 5 minute to 4 hour radius of the office up to 10% -15% of the time. Standard work hours are 8:00 – 5:00pm. We work a 40 hour work week schedule, Monday – Fridays. WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities): • Incident Resolution & Troubleshooting: Investigate, diagnose, and resolve Tier 2 and Tier 3 IT incidents, troubleshooting both front-end and back-end applications. • System Maintenance & Administration: Maintain, configure, and monitor hardware, software, user endpoints, and related network components. • Documentation & Reporting: Enter and/or maintain detailed notes, update knowledge base articles, and generate reports using database and reporting tools. • User Support & Training: Provide technical guidance, training, and functional direction to end-users and IT volunteers. • Cross-Functional Collaboration: Work alongside other IT departments, project managers, and vendors to ensure technical changes integrate smoothly into daily operations. +++++++++++++++++++++++++++++++ Scope: Individual contributor with comprehensive knowledge in specific area. Ability to execute highly complex or specialized projects. Adapt precedent and may make significant departures from traditional approaches to develop solutions. Note: Qualified candidates must be authorized to work in the United States. The American Red Cross does not sponsor employment visas.