About this role
Job summary
Medical Secretary in Sleep.
We have an exciting opportunity for an experienced medical secretary to join a dynamic, busy and pro-active department to provide administrative and secretarial support to our Consultant and Sleep Physiology Teams. The role will involve some patient contact, management of waiting lists and booking appointments, typing minutes and management of administrative tasks.
Main duties of the job
Provide full administrative and secretarial support to Sleep Consultants. Act as a key liaison between patients, clinicians, departments, and external organisations.Manage consultants' diaries, appointments, and clinic schedules, including changes and urgent bookings. Coordinate patient pathways, ensuring timely appointments, investigations, and follow-ups.Prepare and send clinic letters and correspondence within required timeframes. Handle telephone enquiries, triaging calls and responding sensitively and appropriately. Maintain accurate patient records and ensure all information systems are up to date. Ensure test results and documentation are available before clinics and procedures. Monitor waiting lists and patient tracking lists to meet RTT (18-week) and service targets. Liaise with internal teams and external trusts to arrange referrals and investigations. Prioritise urgent results and follow up outstanding information as needed.
About us
Rated GOOD overall with outstanding care by the CQC. A specialist NHS hospital providing life-changing reconstructive surgery, burns care and rehabilitation services across the South of England and beyond.
We specialise in conditions of the eyes (corneoplastics), hands, head and neck cancer and skin cancer, reconstructive breast surgery, maxillofacial surgery and prosthetics, providing regional and national services in these areas of clinical expertise. Our world-leading clinical teams also treat more common conditions of the eyes, hands, skin, and teeth for the people of East Grinstead and the surrounding areas. In addition, QVH provides a minor injuries unit, expert therapies, a sSleep service, and a growing portfolio of community-based services. Patients consistently rate QVH amongst the top hospitals in the country for quality of care.
Our success is underpinned by the skills and enthusiasm of our staff and a strong culture of partnership. We are fully committed to training and development of the workforce with support for continuing education and learning.
Job description Job responsibilities
Please find attached the job description and person specification for a more detailed summary of the role
Person Specification
Qualifications Essential
English GCSE RSA Level 3 or equivalent level of experience
Desirable
Patient Centre experience MS Excel & Powerpoint
Experience Essential
Secretarial and administration experience Experience in dealing with the public + Data Protection and confidentiality within a customer service environment
Desirable
Experience in Medical administration
Skills and Attributes Essential
Good time management skills Methodical and focused Ability to work on own initiative within pressured environment Good team player
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Queen Victoria Hospital NHS Foundation Trust
Address Queen Victoria Hospital NHS Foundation Trust
Holtye Road
East Grinstead
RH19 3DZ
United Kingdom
Employer's website https://www.qvh.nhs.uk/ (Opens in a new tab)