About this role
The Director of Slot Operations is a senior leadership role responsible for the overall direction, performance, and integrity of Slot Operations. This position drives strategic initiatives, ensures full regulatory compliance, optimizes financial results, and delivers a best-in-class guest experience.
• Oversee daily operations of Slot Operations to ensure efficiency, compliance, and profitability • Develop and implement strategic plans to drive revenue growth and improve operational performance • Establish performance goals and monitor key metrics to achieve financial and service targets • Ensure exceptional guest service standards are maintained across all gaming areas • Collaborate with Marketing to develop and evaluate promotions and guest engagement initiatives • Prepare and manage department budgets, forecasts, and financial reporting • Ensure compliance with all federal, state, and gaming regulations, including internal controls and Title 31 requirements • Authorize casino credit in accordance with established policies and regulatory standards • Maintain strict control over sensitive assets, including keys, documentation, and financial records • Lead recruitment, training, performance management, and development of department staff • Foster a positive, inclusive, and performance-driven work environment • Communicate regularly with executive leadership on operational performance and strategic initiatives • Serve as Manager on Duty or Managerial Representative as required • Provide operational support during staffing shortages while maintaining segregation of duties • Perform additional duties as assigned
• College education or equivalent experience required, with strong gaming management, administrative, and accounting skills. • Extensive experience in Slot Operations, with leadership experience required. • Strong knowledge of gaming regulations, internal controls, and compliance standards. • Proven ability to manage teams, drive operational performance, and lead multiple areas of operations. • Strong leadership, communication, and interpersonal skills, with the ability to work effectively with team members and maintain a professional, well-groomed appearance. • Ability to analyze data and make sound strategic business decisions. • Ability to maintain confidentiality and handle sensitive information with discretion. • Must be able to obtain and maintain a Louisiana Key Gaming License.