About this role
Job summary
The Care Co-ordinator will be expected to assist clinical personnel in the care of practice patients to include treatment, preventative care, screening and patient education. The post will also include administrative duties and support for the Practices. This role will include supporting the Safeguarding Lead GP and supporting practices to maintain high levels of Safeguarding good practice. This role will also include supporting the smooth running of the PCN Enhanced Access clinics (evenings and weekends) and supporting all the admin that incorporates running this service to include booking staff, adding in clinics and room allocation. You will be expected to develop, plan and run health promotion events with the team to enhance patient care and communication.
The Care Co-ordinator will act as a focal point of communication between patients, and other clinical and non-clinical members of the practice.
Main duties of the job
To be a first point of contact for patients requiring general information relating to the practice: procedures, registration, care preferences, queries on services and navigation to services To ensure a clear line of communication is set with hubs to the team To work closely with your hubs to ensure they understand your role, where you are based, how to contact you and what to direct to you. Participating in the administrative and professional responsibilities of the practice team supporting the Hub Manager and Supervisors Attending and participating in practice meetings as required Ordering and display of Health Promotion materials, MJOG campaigns, ACCU-RX messages to patients, ensuring languages are considered and supplying specific materials to the demographic Monitoring the usage of appointments ensuring that clinics are well utilised and appropriately used. Monitoring effectiveness of the practice systems and reporting any problems or variations to the Hub Manager. Supporting design and implementation of system changes and efficiencies through promotion and training
About us
Our vision is to develop a partnership between patients and our clinicians that allow us together to deliver high quality health and social care services, and meet the needs of the population of Wolverhampton and beyond.
As Health and Beyond we are committed to working together to ensure our communities receive the best evidence based care possible, and will strive to ensure that patients views are heard and that their journey through Health and Beyond health system is seamless through integration and strong partnership working with our stakeholders.
Delivering excellence in innovation that benefits patients, employees and commissioners with strong inter-professional programs and bespoke care.
Including South East Primary Care Network which is within our geographical area.
Job description Job responsibilities
This is an 18.5 hour per week role for 12 months fixed conttact
Interviews will take place W/C 22.06.26
Practice Support:
To be a first point of contact for patients requiring general information relating to the practice: procedures, registration, care preferences, queries on services and navigation to services To ensure a clear line of communication is set with hubs to the team To work closely with your hubs to ensure they understand your role, where you are based, how to contact you and what to direct to you. Participating in the administrative and professional responsibilities of the practice team supporting the Hub Manager and Supervisors Attending and participating in practice meetings as required Ordering and display of Health Promotion materials, MJOG campaigns, ACCU-RX messages to patients, ensuring languages are considered and supplying specific materials to the demographic Monitoring the usage of appointments ensuring that clinics are well utilised and appropriately used. Monitoring effectiveness of the practice systems and reporting any problems or variations to the Hub Manager. Supporting design and implementation of system changes and efficiencies through promotion and training To effectively achieve Public Health Campaigns/IIF within the Hub Managers guidance. To ensure that patients have invites, this is recorded and all aspects of the achievement I recorded. To support staff in understanding the areas and requirements to ensure a whole team approach. To support the educating and developing practice staff utilising the Reception Manual and promoting active care navigation To manage campaigns to include the design and quality of the waiting room and whole practice information, ensuring all information is relevant, important and updated. To ensure promotional materials are available to patients. To actively promote carers support and health checks To support patient engagement and development of the PPG To promote online services and sign up patients To ensure there are marketing and promotional materials available to the patients and for events To organise and lead promotional events to include invites to patients, stall holders, and health promotion in line with campaigns and current health inequalities To support seasonal activity such as sending out flu invitations, helping to man clinics and promotion of advertised clinics to patients. Create posters, communicate with all teams on clinic and help to support patient navigation and uptake To support access figures, producing and displaying DNA figures and actively planning how to improve these, to review empty slots in clinics for usage, promote PCN appointments and ARRS roles To actively seek out patient feedback using various tools such as FFT/self check in data/patient questionnaires etc and feeding back to all staff groups and patients themselves To support care co-ordination colleagues during annual leave and sickness, so awareness of other roles To support the smooth running of total triage and maintaining high quality phone statistics by supporting the staff, experience of all aspects of Reception roles is ideal To ensure that clinical rooms and waiting rooms have the relevant information needed to support clear and safe working, to include information around coding and support to achieve targets i.e. Enhanced services coding, flu campaign posters, campaigns, health opportunities etc. To be actively involved and review specific target areas within Health Inequalities To continue with professional development to improve outcome for service and patients To develop and grow the role to suit the needs of the patients and to assist in the delivery or efficient and safe services Reporting
To be actively involved with QOF/PCF/IIF at practice level and be able to demonstrate participation in success
To show active campaign calendars and actions
To be able to act on and demonstrate actions that arise from Friends and Family testing
To Support active increase of NHS APP events at your practice
To be able to demonstrate outcomes from PPG/patient feedback and improved DNA
To report on staff development and training to support active signposting
To report care navigation figures and social prescribing referral data
Reporting and actions around appointment usage
Work with Business Intelligence to develop robust reporting mechanisms for presentation
Skills
High degree of organisation and effective time management Primary care Experience Target driven experience Effective and professional communication skills Customer or patient service experience in a medical environment IT competencies, including database use, Word and Excel, with some project management skills and a knowledge of clinical software packages In-depth knowledge of medical practices, treatments, procedures and plans Committed to patient care and able to empathise with a wide variety of patients
Special Requirements for the post:
An ability to use own judgement, resourcefulness, common sense and local knowledge to respond to patients enquiries and requests while adhering to practice limitations
An understanding and acceptance of own capabilities and awareness of own limitations Ability to work without direct supervision and determine own workload priorities Basic keyboard and computer skills Flexibility of working hours Excellent communication skills
Person Specification
Qualifications Essential
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Desirable
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Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Health and Beyond
Address Pennfield Medical Centre
Upper Zoar Street
Wolverhampton
West Midlands
WV3 0JH
United Kingdom
Employer's website https://healthandbeyond.healthcare/ (Opens in a new tab)