About this role
Job summary
The Deputy Medical Director for UTCs is a senior clinical leader within LCWs Clinical Leadership and Governance function. The postholder is responsible for the clinical quality, safety, governance, and transformation of LCWs Urgent Treatment Centre (UTC) services.
Main duties of the job
The role provides place-based senior medical leadership, ensuring services are safe, compliant, responsive, and aligned with both commissioner expectations and LCW strategic priorities, while contributing corporately to organisation-wide clinical governance, safeguarding, medicines management, and risk management.
The Deputy Medical Director (Urgent Treatment Centres) is a senior clinical leadership role responsible for the clinical quality, safety, governance, and strategic development of LCWs UTC services.
The postholder provides senior medical leadership across all UTC sites, ensuring services are:
Safe and clinically effective
Fully compliant with CQC standards
Aligned with national UTC principles and commissioner expectations
Operationally efficient and clinically sustainable
The role contributes to corporate clinical governance.
The postholder will deputise for the Medical Director as required.
The post holder will provide support to the clinical leads working in the Urgent Treatment centres to ensure high quality care is being delivered in line with the national Urgent Treatment Centre Principles and Standards. The CQC will ensure clinical delivery is in line with CQC quality statements related to Urgent Care and Primary care.
About us
London Central & West Unscheduled Care Collaborative (LCW) is a social enterprise delivering high-quality urgent and primary care services across London. Now in its 29th year, LCW supports over 4.2 million patients andoperates24 hours a day, 365 days a year.
LCW is rated Good by the Care Quality Commission across all domains, reflecting our commitment to safe, effective, responsive,caringand well-led services.
Our portfolio includes GP practices, Urgent Treatment Centres, out-of-hours, and integrated urgent care services delivered in partnership with Trusts and providers in London.
We are clinically led, values-driven and committed to innovation, workforce development and strengthening neighbourhood-based care to meet the needs of London's diverse communities.
Job description Job responsibilities
Hours and Pay
£115,000 to£120,000 per annum, pro rata
3-4 sessions per week Management
1-2 sessions per week Clinical (additional at salaried pay rate)
Key Relationships
Medical Director and Executive Team Clinical Leadership & Governance Team Heads of Service and Operational Leads GP and multidisciplinary clinical workforce (substantive and sessional) Acute Trust Medical and Operational Leaders ICB Medical Directors and Primary Care Teams PCNs, Federations, and system partners Local Authority Safeguarding BoardsCore Responsibilities
1. Corporate Clinical Leadership & Governance
Act as a senior member of LCWs Clinical Leadership and Governance structure. Deputise for the Medical Director internally and externally as required. Participate in the clinical on-call rota, maintaining familiarity with EPRR processes and attending EPRR training and exercises. Act as Deputy Caldicott Guardian as required. Provide senior clinical input into: Risk registers Safety alert dissemination Public health incidents and outbreaks (in line with London and national guidance) Provide real-time senior clinical leadership during Serious Incidents, including escalation and decision-making outside normal working hours when required. Undertake Clinical Safety Officer training and support any projects from a CSO perspective within (any) services. 2. Safeguarding
Provide senior clinical oversight of safeguarding across UTC services. Ensure safeguarding policies and SOPs are implemented consistently in operational settings. Support safeguarding supervision, training compliance, and reflective practice. Act as a senior clinical advisor on complex safeguarding cases. Maintain effective working relationships with Adult and Childrens Safeguarding Boards 3. Medicines Management
Hold senior clinical accountability for medicines management within UTCs. Ensure services comply with: Controlled Drugs regulations ICB formularies Medicines storage, prescribing, and audit requirements Support the Medicines Management Lead and contribute to Medicines Management meetings as required. Provide senior clinical oversight of: EPS and non-EPS environments Medicines-related incidents and complaints Medicines SOP development and review Ensure learning from medicines incidents is embedded into practice. 4. Service-Specific Clinical Leadership
Provide senior clinical leadership across and provide networking and strategic input West Middlesex UTC Imperial UTC GP provision Whittington UTC Line manage and support Clinical Lead/Directors where applicable. Ensure services meet: CQC requirements National UTC standards (where applicable) Contractual and commissioner expectations Provide oversight of: Patient flow, streaming, and redirection Clinical productivity and workforce resilience Quality improvement and audit outcomes Champion and support patient engagement across service delivery portfolio. 5. Complaints, Incidents & Risk
Provide senior clinical leadership for complaints relating to UTC services. Role model the behaviours and approach set out within the PSIRF policy for LCW. Work with the Head of Quality, Patient Safety and Experience to: Ensure timely investigation of incidents, healthcare professional feedback and complaints Chair or contribute to incident investigation in line with the organisations Patient Safety Incident Response Framework (PSIRF) policy Ensure learning is shared and embedded Act as Responsible Officer delegate for investigations as required. 6. Workforce, Training & Assurance
Support recruitment, onboarding, and clinical induction of GPs, trainees and senior clinicians. Ensure clinicians remain compliant with: Appraisal and revalidation Mandatory and statutory training Scope of practice and service specifications Support performance management of clinicians where concerns arise. Provide mentorship and leadership development to site-based clinical leaders. Acting as a Freedom to Speak Up (FTSU) Champion, promoting a culture of psychological safety, openness, and learning across the PCN, UTCs, and partner organisations. Serving as a Mental Health First Aider, providing early support, signposting, and wellbeing advocacy for all staff groups 7. Transformation & Innovation
Provide senior clinical leadership to service transformation and digital enablement within GP and UTC services. Support innovation aligned to LCW strategy and values. Contribute to bid development and service redesign where relevant. Support safe implementation of digital tools in line with clinical safety standards Support leadership development for clinical leads, both within the practice and across the urgent treatment centres, ensuring they have the skills, confidence, and frameworks to lead teams, deliver high-quality care, and drive transformation. Support the growth of LCW UTC portfolio; working with teams contribute and engage with the development of bids as needed.Main Conditions of Service
Confidentiality
All staff employed by LCWUCC has a duty to keep information about staff and patients confidential and not to discuss information unnecessarily or to unauthorised persons. Failure to maintain confidentiality will lead to disciplinary action.
Our Values
Equal Opportunities
It is the aim of the organisation to ensure that no job applicant or employee receives less favourable treatment on the grounds of sex, race, colour, religion, marital status, sexuality, age or disability, or is not placed at a disadvantage by conditions or requirements which cannot be shown to be justifiable. To this end LCWUCC has an Equal Opportunities Policy and it is for each employee to contribute to its success.
Health and Safety
Employees must be aware of the responsibilities placed on them under the Health and Safety at Work Act (1974), and to ensure that agreed safety procedures are carried out to maintain a safe environment for employees, patients and visitors.
All LCWUCC employees are accountable, through the terms and conditions of their employment, professional regulations, clinical governance and statutory health and safety regulations, and are responsible for reporting incidents, being aware of the risk management strategy and emergency procedures and attendance at training as required.
All managers throughout the organisation have a responsibility to ensure that policies and procedures are followed, that staff receives appropriate training that a local risk register is developed and monitored on a quarterly basis and any changes reported to the Fire, Health & Safety Committee.
Managers are responsible for implementing and monitoring any identified risk management control measures within their designated area/s and scope of responsibility. In situations where significant risks have been identified and where local control measures are considered to be potentially inadequate, managers are responsible for bringing these risks to the attention of the Clinical Governance & Risk Management Committee if resolution has not been satisfactorily achieved.
No Smoking Policy
There is a no smoking policy in operation within the Organisation. In accordance with this policy smoking is positively discouraged and is not permitted in any areas.
Data Protection
If you have contact with computerised data systems you are required to obtain process and/or use information held on a computer or word processor in a fair and lawful way. To hold data, only for the specific registered purpose and not to use or disclose it in any way incompatible with such purpose. To disclose data only to authorised persons or organisations as instructed, in accordance with the Data Protection Act.
Access to Health Records
All staff who contributes to patients health records are expected to be familiar with, and adhere to, the LCWs Standards of Record Keeping Policy. Staff should be aware that patients records throughout LCW will be the subject of regular audit.
All staff have an obligation to ensure that health records are maintained efficiently and that confidentiality is protected. Staff are also subject to this obligation both on an implied basis and also on the basis that, on accepting their job description, they agree to maintain both patient/client and staff confidentiality.
In addition, all health professionals are advised to compile records on the assumption that they are accessible to patients in line with the Access to Health Records Act 1990.
Waste Disposal
All staff must ensure that waste produced within LCWUCC is disposed of in such ways that control risk to health, or safety of staff and the public alike in accordance with relevant legislation and procedures contained within the policy.
Patients Charter
We are committed to meeting the rights and standards required by the Patients Charter. We expect our staff to be aware of these rights and standards and to be fully involved and co-operate in meeting them.
Review of this Job Description
This is a description of the duties of the post as it is at present. This list is not intended to be exhaustive and does not, therefore, form part of your contract of employment. The job will be reviewed on a regular basis to ensure that the duties meet the requirements of the service and to make any changes necessary. This procedure would be conducted by each manager in consultation with those working directly with him/her. You will, therefore, be expected to participate fully in such discussions. LCWUCC would aim to reach agreement to changes.
Person Specification
Experience Essential
Experience of providing care in Urgent Treatment Centres Development of areas of clinical expertise Experience working in digital health
Desirable
Experience of audit and improving care for patients Experience working as a GP minimum 3 years. Be a trained CSO or willing to undertake training Experience in understanding and delivering UTC targets and KPIs Desirable if held lead/digital roles before Desirable experience in transformation and cultural change
Knowledge and Understanding Desirable
Understanding the role of medical services in a wider public health agenda Knowledge of the demographic characteristics that affect health and health care in the area Understanding current NHS policies
Qualifications Essential
MBBS or equivalent medical degree Full registration with GMC Certification of Completion of Training (JCPTGP/PMETB) Evidence of a commitment to on-going personal & professional development MRCGP Inclusion on Performers List
Other Essential
Committed to working as part of a multi- disciplinary, multi-agency team Openness to explore alternative working practices
Personal Skills and Qualities Essential
Ability to communicate clearly and effectively in English, both written and verbally. Good organisational skills Time management skills Able to work under pressure Working on own initiative IT skills (including word processing and database work) Committedtoqualityandpatient satisfaction Committed to equal opportunities Team worker
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details Employer name LCW UCC
Address St. Charles Hospital
Exmoor Street
London
W10 6DZ
United Kingdom
Employer's website https://www.lcwucc.com/ (Opens in a new tab)