About this role
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers . If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post. EXTRAORDINARY PEOPLE. EXCITING POSSIBILITIES. GREAT OPPORTUNITY. Custom Truck One Source has changed the way the industry looks at specialized truck and heavy equipment solutions. With sales, rentals, aftermarket parts and service, equipment customization, remanufacturing, financing solutions, and asset disposal, our team of experts, vast equipment breadth and integrated network of locations across North America offer superior service and unmatched efficiency for our customers. Your success is what's next with Custom Truck One Source. The Customer Service Representative serves as the first point of contact for customers calling CTOS. This role is responsible for answering inbound phone calls, providing accurate information regarding quotes and unit availability, and creating a positive first impression through a friendly, welcoming, and professional demeanor. The ideal candidate is customer-focused, detail-oriented, and comfortable handling a high volume of calls while delivering excellent service. Essential Duties and Responsibilities Answer inbound phone calls promptly and professionally on behalf of Custom Truck One Source (CTOS). Greet customers with a friendly, welcoming tone and represent CTOS positively as theinitialpoint of contact. Assistcustomers by providingaccurateinformationregardingpricing quotes, unit availability, and general product inquiries. Actively listen to customer needs and direct inquiries to theappropriatedepartmentswhen necessary. Accurately enter andmaintaincustomer and call-related information withinSalesforce. Resolve basic customer questions or concerns efficiently and professionally. Maintainhigh standardsfor call quality, customer satisfaction, and responsiveness. Adhere to CTOS policies, procedures, and customer service expectations. Other duties as assigned.