About this role
Job summary
The successful candidate will need to demonstrate leadership, communication skills, be well organised, highly motivated and financially astute. There is a requirement to manage and take responsibility for aspects of the practice.
The Clinical Manager is a key member of the team and will be expected to demonstrate leadership qualities, achieving goals and targets using a combination of personal involvement, motivation of other staff and delegation when appropriate.
An understanding of current NHS initiatives is essential. In addition to adapting the practice to meet the demands of providing high quality patient care, the Clinical Manager will need to ensure that the practice is compliant with all aspects of health and safety and CQC (Care Quality Commission) registration/compliance.
The opportunity for further personal development will be given in order to develop skills in line with practice needs.
References will be requested along with an enhanced DBS check and Occupational Health Check.
[Please see attached Job Description for full overview]
Main duties of the job
Commitment to supporting the delivery of excellent patient care with vision, willingness and drive Demonstrate excellent organisational and effective communication skills Ability to manage change through motivation and leadership Robust finance and business skills to maintain and improve the profitability of the business Ability to deliver against key targets Ensure compliance with CQC requirements and assessments Lead and chair practice meetings as appropriate Develop and co-ordinate systems to improve the efficiency and effectiveness of the practice Capable of handling and diffusing complaints Ability to self-motivate, prioritise organise and/or delegate workload Good IT knowledge and experience Ensure practice policy and standards compliance Ability to present the practice to external groups Ability to identify, develop and deliver initiatives The ability to enjoy diversity and sometimes the unexpected[Please see attached Job Description for full overview]
About us
Rowden Surgery is a long-established, highly respected GP practice providing high quality patient care from its current site since 1992. With 7 partners and 9 salaried GPs, the practice operates under a PMS contract and has an excellent reputation for delivering compassionate, patient-centred care. Continuity of care is central to its ethos and is supported through personalised GP patient lists.
A Teaching and Training Practice affiliated with Bristol Medical School, Rowden is committed to high clinical standards and professional development. The practice has also been recognised with a Carers Gold Award for its outstanding support of local carers.
Rowden benefits from a strong, cohesive leadership team, loyal staff and a supportive culture built on communication, compassion and continuity. The practice combines excellent clinical outcomes with strong financial performance, low staff turnover and exceptional appointment access, with average waiting times of just 35 days. An active Patient Participation Group and welcoming team environment make Rowden an excellent place to work and develop a career in primary care.
[Please see attached Job Description for full overview]
Job description Job responsibilities
Finance
Be aware of money. Ensure the organisational requirements of the practice contracts with NHSE are fully met and complied with. Support the Partners to develop and implement processes to achieve clinical targets of QOF and enhanced services. Directly contribute to profit improvement by exploring areas for increasing income and reducing costs. Analyse data relating to clinical commissioning as appropriate and contribute to planning and organisation both at practice and clinical commissioning group level.
Human Resources
Manage Teams: Trials Team, Medicines Co-ordinators, IT Co-ordinator To ensure that members of the existing staff team are aware of any changes that occur in the practice To maintain good communication at all times with the practice team To meet with their Teams as and when necessary and arrange/attend regular meetings with partners and attached staff to discuss all issues around patient care.
To ensure that suitable facilities are available to enable all staff to work within the practice. Be responsible for the health and safety policy and its implementation. Facilitate the development of a multi-disciplinary effective primary health care team.
Information Technology
Oversee:
the update of appropriate information governance systems. All Practice IT and telephone systems are functioning effectively. Data Security & Protection (DSP) toolkit requirements are met.
Patient Services
Ensure that the Practice complies with NHS contractual obligations in relation to patient care. Maintain registration policies and monitor patient turnover and capitation. Oversee and manage effective appointment systems. Routinely monitor and assess Practice performance against patient access and demand targets. Manage the complaints management system. Manage the significant events system. Liaise with patient groups.
CQC
Oversee and maintain compliance with CQC regulations.
Communication
Ensure compliance with the latest NHS recommendations. Understand the practice communication systems. Build/maintain good working relationships with the NHSE, ICB, hospitals, community agencies, other GP practices, pharmacists, voluntary and private organisations. Represent the practice at meetings and seminars. Assist and support the partners corporately and at individual level to fulfil the requirements of revalidation. Present a professional image and always promote the practice. Share skills and expertise with others.
Person Specification
Experience Essential
Clinical and Management experience in the NHS or in practice management. Robust experience and success of communicating with and managing people. Experience of working in teams; able to promote teamwork and employee satisfaction.
Desirable
Experience of strategic business planning. Experience of working with regulatory bodies and preparing for inspections.
Other Essential
Non-smoking/vaping environment. Sufficient English language fluency as required under the Immigration Act 2016. The ability & willingness to travel to meetings & courses. Occasionally attend weekend /evening meetings.
Qualifications Essential
Evidence of a sound education to A level standard or equivalent. Evidence of a commitment to continuing professional development.
Desirable
Degree level certification. Relevant management or finance qualification.
Skills Essential
A solutions focused approach to problem solving. Intelligent with a fast learning ability. Effective communication (oral and written) and excellent inter-personal skills. Approachable with the ability to listen and empathise. Delegation and empowerment of staff. Appropriate IT skills. Leadership skills, including excellent people management skills. Good time management. Computer literate. Customer service and complaints resolution. Negotiating and managing conflict. Able to manage change and cope with pressure. Networking and facilitation. Motivational.
Desirable
Project management. Change management.
Qualities Essential
Personable and approachable. Self-motivated and confident able to work with minimal direction. Adaptable and innovative. Enthusiasm, with energy and drive. Gains respect by example, fairness. Integrity and leadership. Trustworthy, honest, reliable, caring and sympathetic. Proactive strategic thinking with a clear vision. Confidential and conscientious. Hard working, reliable and resourceful. Willing to work flexible hours as necessary. Considered, steady approach. Diplomacy.
Desirable
Good sense of humour.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Rowden Medical Partnership
Address Rowden Hill
Chippenham
Wiltshire
SN15 2SB
United Kingdom
Employer's website https://www.rowdensurgery.co.uk/ (Opens in a new tab)