About this role
Job summary
This role has been approved for advertising; however, it is also being assessed as a suitable alternative employment opportunity. As a result, the vacancy may be withdrawn or there may be a delay before shortlisting can begin.
This role is open to all applicants. However, in line with Cornwall First recruitment principles, initial shortlisting will prioritise applicants from Royal Cornwall Hospitals NHS Trust, Cornwall Partnership NHS Foundation Trust, and the Integrated Care Board for Cornwall and the Isles of Scilly.
Have you ever thought of joining a self-motivated, productive team of dedicated people? Interested in an administrative job with a difference?
The Outpatient Booking Services within the Royal Cornwall Hospital, is looking to appoint a member of staff, working as part of a team of outpatient advisers. The post holder will co-ordinate referrals and the placement of new and follow-up appointments over a range of specialties. It is a very busy and demanding area to work.
The role of Outpatient Appointment Coordinator will ensure processing is in line with the Trust's Access Policy that patients are treated in a timely and effective manner and support the delivery of patient's rights to access health services within maximum wait times.
Main duties of the job
Reliability and ability to work under pressure whilst maintaining accuracy and precision is of extreme importance.
The post holder will need to check patient details against a range of data sets to ensure a high level of data quality. Attention to detail is crucial.
To contribute to the provision of a quality outpatient appointment service and the effective delivery of patient care.
Ensure all outpatient clinics are fully utilised and cancelled slots filled effectively
To ensure all patients are communicated with efficiviey and efficiently
Receive, access, co-ordinate and book outpatient appointments for patients using knowledge of clinical specialities to ensure patients are booked into the correct appointment slot together with any required diagnostic test.
To be fully conversant in the use of the specialised cancer database and the need for accurate inputting of appropriate information
Ensuring patients are booked according to clinical urgency and RTT chronology.
Ensure validation of RTT patient pathways is undertaken at time of adding to the waiting list.
Communicate and escalate any shortfalls in capacity to the clinical Care Groups and ensure additional capacity is fully utilised and appropriately communicated to patients.
This post is working full time 37.5 hours per week - Monday to Friday 8.30am to 4.30om from Pydar House in Truro.
Please note this position is not available to work from home.
About us
Royal Cornwall Hospitals NHS Trust is the biggest provider of healthcare services in Cornwall and the Isles of Scilly. Our three main sites are Royal Cornwall Hospital Truro, St Michael's Hospital Hayle and West Cornwall Hospital Penzance, our staff and services are available across the region.
The Trust employs 5,000+ staff, has a budget of £380 million and 750 beds. We work with health and social care organisations -including NHS Kernow and NHS England- to ensure local healthcare needs are met. We provide acute medical, surgical and specialist services to around 500,000- which can increase significantly during busy holiday periods.
The Trust has teaching hospitals status as part of the University of Exeter Medical School. Keeping at the forefront of medical advances, we continually develop clinical services and are committed to maximising the range of specialist care offered locally.
We can offer you a rewarding career in a supportive working environment. We have extensive educational links to help you realise your full potential and develop skills to provide outstanding healthcare to the local community.
Enjoy an outstanding quality of life in a place that offers surfing beaches and fishing harbours to beautiful countryside and historic towns. With clean air, plenty of opportunities for outdoor activities and excellent schools, colleges and universities (including adult education) it is the ideal place for families and for you to develop your own career.
Job description Job responsibilities
PLEASE NOTE: To view the full Job Description and Person Specification, please click the supporting document on the right-hand side.
To be an employee of the NHS you need to successfully complete the following:
Identity Checks Professional registration and qualification checks Employment history and reference checks Occupational Health clearance Satisfactory Disclosure and Barring Service check Right to work in the UK For further information please visit:
https://www.nhsemployers.org/topics-networks/employment-standards-and-regulation
We reserve the right to close this advert early.
We may be able to offer flexible working. Please discuss at interview.
We may be able to offer sponsorship but this is not guaranteed.
Person Specification
Qualifications Essential
Good Level of Education - Minimum of 5 GCSE's with English and Maths at grade C 'O' level or equivalent NVQ level 3/4 in Business Administration or equivalent Excellent keyboard skills Substantive Customer services experience Experience of using Microsoft Office applications i.e. Excel, Word, Outlook
Desirable
Customer Care qualification PAS Basic and PAS outpatients
Experience Essential
Previous NHS Office experience. Knowledge of Medical Terminology Experience and knowledge of patient pathways
Desirable
Ability to deal with distressing or emotional circumstances Reliable, adaptable and flexible
Skills Essential
Ability to communicate effectively with staff from all disciplines
Desirable
Desire to achieve high standards, high degree of acuracy
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Royal Cornwall Hospitals Trust
Address Pydar House
Truro
TR1 1XU
United Kingdom
Employer's website https://www.royalcornwall.nhs.uk/ (Opens in a new tab)