About this role
Job summary
The postholder will deliver high-quality patient care primarily through clinical triage, alongside remote and face-to-face consultations where appropriate. This role supports effective management of patient demand by assessing clinical needs, prioritising care, and directing patients to the most appropriate care pathway. The postholder will work flexibly across service areas in response to daily demand and workforce requirements.
This is an exciting opportunity to be part of an evolving triage service, helping to improve patient access while working as part of a multidisciplinary practice team.
There is a requirement to see extra or emergency patients.
Main duties of the job
Clinical Triage
Triage incoming patient requests predominantly via online consultation platforms (e.g. Accurx, Anima)
Undertake telephone and/or video consultations where further assessment is required
Assess patients presenting with undifferentiated and acute conditions, determining urgency and clinical need
Make safe and effective decisions based on limited or asynchronous information
Clinical Decision Making
Determine appropriate outcomes, including:
Self-care advice
GP or nurse appointments
Urgent same-day review
Referral to external services
Escalate complex or high-risk patients appropriately
Apply robust safety-netting in all patient interactions
Same-Day Face-to-Face Clinical Care
Provide face-to-face same-day clinical appointments for patients requiring in-person assessment
Undertake comprehensive patient consultations, including:
History taking
Clinical assessment and examination
Diagnosis
Treatment and management planning
Evaluation and follow-up of care
Demonstrate safe, competent clinical decision-making and deliver expert care within scope of practice
Utilise advanced assessment, diagnostic, and prescribing skills (where qualified) to manage patients within general practice
Escalate or seek senior clinical support appropriately where required
Direct patients to the most appropriate clinician or service within the practice or externally
Work collaboratively with the multidisciplinary team (GPs, pharmacists, ANPs, reception)
About us
Churchmere Medical Group is a well-established, forward-thinking GP practice serving Ellesmere and Whitchurch. We are committed to high-quality patient care and fostering a supportive, inclusive team environment.
Staff benefit from a structured induction, clear systems, and ongoing support to build skills and confidence.You will work closely with experienced clinicians and colleagues, with opportunities for development.
Job description Job responsibilities
The postholder will deliver high-quality patient care primarily through clinical triage, alongside remote and face-to-face consultations where appropriate. This role supports effective management of patient demand by assessing clinical needs, prioritising care, and directing patients to the most appropriate care pathway. The postholder will work flexibly across service areas in response to daily demand and workforce requirements.
This is an exciting opportunity to be part of an evolving triage service, helping to improve patient access while working as part of a multidisciplinary practice team.
There is a requirement to see extra or emergency patients.
We welcome applications for both parttime and fulltime roles (minimum 27 hours per week).
Our ideal candidate will be able to provide both triage and facetoface clinics as part of their weekly schedule. We are also open to discussing remote working where appropriate.
We offer genuine flexibility in how triage hours are arranged including the option for shorter shifts or varied working patterns to help you balance work with life outside the clinic.
Person Specification
Experience Essential
Experience in primary care, urgent care, A&E, or community settings Experience of clinical triage (telephone, digital, or remote consultation) Experience managing patients with undifferentiated and acute conditions Experience undertaking autonomous clinical assessment and decision-making
Desirable
Experience using online consultation platforms (Accurx, Anima) Experience working in a triage hub model
Knowledge & Skills Essential
Advanced clinical assessment and decision-making skills Ability to assess clinical risk and prioritise care with incomplete information Ability to manage both remote and face-to-face patient consultations safely and effectively Excellent communication skills (verbal and written) Strong IT/digital skills Ability to prioritise workload and work effectively in a fast-paced, high-demand environment
Desirable
Understanding of primary care pathways, community services and care navigation Knowledge of safeguarding frameworks and responsibilities Prescribing competence (where qualified) and understanding of medicines management in primary care
Qualifications Essential
Registered Nurse (NMC) or Allied Health Professional / ACP Evidence of continued professional development (CPD)
Desirable
Independent Prescriber qualification Advanced Clinical Practice qualification or working towards
Personal Attributes Desirable
Calm, resilient, and able to work effectively under pressure Highly organised with strong attention to detail Able to work independently within scope of practice and as part of a multidisciplinary team Flexible and adaptable to changing service demands and priorities Demonstrates professional judgement, accountability, and a patient-centered approach
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details Employer name Churchmere Medical Group
Address Trimpley Street
Ellesmere
Shropshire
SY12 0DB
United Kingdom
Employer's website https://www.churchmere.co.uk/ (Opens in a new tab)