About this role
Job summary
Ribbleton Medical Centre are expanding their practice team and require a reliable, experienced, Full Time or Part time Medical Receptionist.
Hours are Monday to Friday worked on a rota covering from 8 am to 6:30 pm. You must be flexible with working hours as you may be opening up the surgery at 8 am or covering the late shift and closing the surgery at 6:30 pm.
About the Practice
Ribbleton Medical Centre is an expanding training practice, serving a population of 9200 patients.
Our team consists of:- 3 GP Partners; 3 Salaried GP; 2 Practice Nurses; 1 Physician Assistant; 1 Advanced Nurse Practitioner; 2 Clinical Pharmacist;2 Health Care Assistants; 2 Medicines Management; 11 Receptionist/Administrative Assistants and 1 Practice Manager and 1 Assistant Practice Manager.
What we can offer you
Training and development 5 weeks annual leave pro rata, increasing to 33 days after 5 years30 minute paid lunch break Enrolment into NHS Pension Scheme Competitive remuneration (dependent upon experience) AfC band 3 Modern premises Uniform
Main duties of the job
Job responsibilities-
Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice Deal with all general enquiries and explain practice procedures when required Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed Handing completed repeat prescriptions to patients and checking names and address File prescriptions, sick notes and path lab forms in alphabetical order Receive samples from patients and ensure they have been labelled correctly prior to sending to the labProcess appointment requests over the telephone or face to face
About us
Ribbleton Medical Centre is an expanding training practice, serving a population of 9200 patients.
We are CQC rated as good.
Our team consists of 3 GP Partners; 3 Salaried GP; 2 Practice Nurses; 1 Physician Assistant; 1 Advanced Nurse Practitioner; 2 Clinical Pharmacist; 2 Medicines Management; 2 Health Care Assistants; 11 Receptionist/Administrative Assistants and 1 Practice Manager and 1 Assistant Practice Manager.
As a training practice, we support and mentor Medical Students; Foundation Year Doctors; GP registrar and Trainee Physician Assistant.
Job description Job responsibilities
Job Description:
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Job responsibilities:
Ensure an effective and efficient reception service is provided to patients and any other visitors to the PracticeReceive care navigation training for effective signposting to relevant servicesDeal with all general enquiries and explain practice procedures when requiredExplain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completedHanding completed repeat prescriptions to patients and checking names and addressAdvise patients of relevant charges for private (Non-General Medical Services) services, accept payment and issue receipts for sameCheck patient in for their appointmentsFile prescriptions, sick notes and path lab forms in alphabetical orderAction tasks sent by all cliniciansCheck new patient registration forms have been completed correctly and check their IDReceive samples from patients and ensure they have been labelled correctly prior to sending to the labDeal with practice tasks and book appointments accordinglyDeal with home visits requests and check the home visit screen to provide summary printouts for the clinicianDeal with late call requestsEnsure total familiarity with all appointment systems including regular and incidental variationsBook appointments and ensuring sufficient information is recorded to enable retrieval of the medical recordWhen covering reception to monitor flow of patients into the waiting room ensuring the appointment system accurately reflects the arrival of patientsMonitor effectiveness of the system and report any problems or variations to the Assistant Manager/Practice ManagerProcess patients changes of address, computer data and medical records (have knowledge of practice boundary)Process repeat prescription requests in accordance with practice guidelinesEnsure prompt logging on to the telephone systemReceive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate deliveryTo have a thorough knowledge of all practice proceduresTo work in accordance of written protocolsEnsure adequate stationery is on the reception deskPhotocopy as requestedDisplay practice leaflets in the designated holders and on the reception deskOrder supplies from the Pathology DepartmentSort incoming notes for new patientsRetrieve and re-file records as requested, ensuring that strict alphabetical order is adhered toEnsure records are kept neat and tidy and in good repair with all necessary information recorded correctly on the outer coverEnsure clinical rooms are ready to use before and after surgeriesEnsure adequate stationery in all consulting roomsEnsure all noticeboards are tidy in all consulting roomsTidy the waiting areaUndertaken any additional duties appropriate to the post as requested by the Partners/Practice Manager / Assistant ManagerThe above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisationConfidentiality:
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriatelyIn the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidentialInformation relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive dataHealth & safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include:
Using personal security systems within the workplace according to practice guidelinesIdentifying the risks involved in work activities and undertaking such activities in a way that manages those risksMaking effective use of training to update knowledge and skillsUsing appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazardsActively reporting of health and safety hazards and infection hazards immediately when recognisedKeeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders roleUndertaking periodic infection control training (minimum annually)Reporting potential risks identifiedDemonstrate due regard for safeguarding and promoting the welfare of children and adults.Equality, diversity and inclusion:
The post-holder will support the equality, diversity and inclusion rights of patients, carers and colleagues, to include:
Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislationRespecting the privacy, dignity, needs and beliefs of patients, carers and colleaguesBehaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.Safeguarding:
The post-holder will safeguard and promote the welfare of adults and children with care and support needs. Their responsibilities are:
To minimise any potential risk to adults and children with care and support needs
The above list serves to illustrate the scope and responsibilities of the post and is not intended to be an exhaustive list of duties. You will be expected to perform different tasks as necessitated by the development of this role as the practice develops, and the overall business objectives of the practice change.
Person Specification
Qualifications Essential
Qualifications 5 GCSE C or above including Maths and English
Personal Essential
Motivate self and others Smart appearance Articulate Flexibility and Willingness to accept change and new approaches.
Experience Desirable
Previous Medical Receptionist experience in a GP Surgery Previous use of Emis Web
Skills Essential
Communication skills-verbal (face to face and telephone) and written. Sound interpersonal skills-tact and diplomacy Handling conflict and difficult situations. Ability to work on own initiative and as part of a team Aptitude to learn and develop new skills Ability to use own judgement, resourcefulness and common sense Ability to multi-task , manage own time And prioritise urgent tasks
Desirable
IT skills Experience of Microsoft Office Ability to book appointments, organise surgeries, file records, prepare consulting rooms etc
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Ribbleton Medical Centre
Address 243 Ribbleton Avenue
Ribbleton
Preston
PR2 6RD
United Kingdom
Employer's website https://www.ribbletonmedicalcentre.co.uk/ (Opens in a new tab)